Hieu Le Email and Phone Number

• Built Full-Stack Angel Tree application with Express.js on Node.js, MySQL, React, Redux, Material UI used by 300+ students and 100+ sponsors, aiming to connect students having children to sponsors for fulfilling their Christmas wishes.• Implemented the system for seamless gift drop-off/pickup using QR code and following the industry standards such as Apple Pickup strategy, saving the time by 35%.• Programmed admin interfaces for web apps to allow managers/supervisors to edit the database through a user interface, resulting in smooth transition to work from home environment during the pandemic and saving the papers.• Supervised the process of evaluating the usability of the user interfaces for the new website.

+ Crafting instructional activities with attainable goals, empowering students in learning specific academic skills while increasing testing scores by more than 20% of average.+ Guiding students with goal setting, ensuring 30% of goals were easily obtainable, 50% were moderately difficult, and 20% required long-term persistence.+ Assisting students and debugging the codes in C++, Java, Python, HTML, CSS, JavaScript.

+ Analyzed diagnostic data to understand causes and correlations regarding software and network malfunctions and presented findings to the tech team and internal staff.+ Documented all ticket resolutions, and drafted troubleshooting guides for the tech team with images, descriptions, and strategies.+ Achieved a 50% reduction in time taken to support 15,000 students by communicating effectively with the IT staffs.

+ Supported student needs: answering questions, solving problems, and aiding the professor.+ Conduct lab sessions independently and addressing course-related concerns of students.+ Taught students and provide motivation to learn and grow as a part of the rapidly changing world.

+ Managed work tickets, prioritizing urgent needs and communicating plans with all customers within 24 hours.+ Replaced hardware components of the laptop, desktop within 1 business day to save time for clients and the company.+ Professional recommendation of software and hardware to customers producing an average of $550 in individual savings.