Hieu Phan Email & Phone Number

Worcester, Ma, Us

Leading a team of engineers, I maintain a SaaS platform with 99% uptime by leveraging tools like CloudWatch and Prometheus for proactive monitoring and quick issue resolution. I architect and deploy Kubernetes clusters in Azure, integrating with various services to enhance security and streamline operations. My role involves developing deployment pipelines using GitOps, reviewing Terraform code, and acting as a key liaison between internal engineers and customers to ensure high satisfaction and effective communication. Additionally, I diagnose and resolve complex issues, establish vendor relationships, and manage resource procurement to achieve cost savings.

In this role, I monitored and updated containers using ArgoCD, implemented CI/CD pipelines with AWS tools, and updated applications using Helm Charts to streamline deployments. I maintained EKS nodes and optimized cluster capacity using CloudWatch and Terraform, resulting in significant cost savings and improved performance. I also architected an AI simulator infrastructure using Azure and Terraform, streamlined VMware ESXi management, and leveraged the AWS suite for efficient operations. My efforts in automating infrastructure management with Terraform and improving system configurations with Ansible have consistently enhanced system reliability.

I led a global team to drive storage and backup operations both on-premises and in AWS Cloud, achieving high data availability and seamless access across the organization. I optimized Dell EMC storage solutions, developed product roadmaps, and engineered storage solutions to enhance resource utilization. By automating SAN and NAS storage requests and managing critical project deliverables, I ensured timely project completion and adherence to budgets. My ability to identify opportunities for IT improvements and cultivate vendor relationships resulted in significant operational efficiencies and cost savings.

Managing over 1PB of data on Symmetrix VMAX and other systems, I ensured data integrity and optimized storage performance. I configured UCS from rack and stack to production systems, reducing setup times significantly. By identifying and migrating data to lower-tier storage systems, I reduced costs while maintaining performance. My administration of NS120 Celerra systems and optimization of Cisco switches improved network reliability and disaster recovery capabilities.

As an Implementation Specialist, I was responsible for deploying and configuring various storage solutions for clients, ensuring optimal performance and seamless integration with existing IT infrastructure. My role involved troubleshooting, providing technical support, and collaborating with clients to understand their requirements and deliver customized solutions that met their business needs.