Hieu Phan Email & Phone Number

Worcester, MA, US

Leading a team of engineers, I maintain a SaaS platform with 99% uptime by leveraging tools like CloudWatch and Prometheus for proactive monitoring and quick issue resolution. I architect and deploy Kubernetes clusters in Azure, integrating with various services to enhance security and streamline operations. My role involves developing deployment pipelines.

In this role, I monitored and updated containers using ArgoCD, implemented CI/CD pipelines with AWS tools, and updated applications using Helm Charts to streamline deployments. I maintained EKS nodes and optimized cluster capacity using CloudWatch and Terraform, resulting in significant cost savings and improved performance. I also architected an AI.

I led a global team to drive storage and backup operations both on-premises and in AWS Cloud, achieving high data availability and seamless access across the organization. I optimized Dell EMC storage solutions, developed product roadmaps, and engineered storage solutions to enhance resource utilization. By automating SAN and NAS storage requests and.

Managing over 1PB of data on Symmetrix VMAX and other systems, I ensured data integrity and optimized storage performance. I configured UCS from rack and stack to production systems, reducing setup times significantly. By identifying and migrating data to lower-tier storage systems, I reduced costs while maintaining performance. My administration of NS120.

As an Implementation Specialist, I was responsible for deploying and configuring various storage solutions for clients, ensuring optimal performance and seamless integration with existing IT infrastructure. My role involved troubleshooting, providing technical support, and collaborating with clients to understand their requirements and deliver customized.