Manages day-to-day transport operations at a major 3PL site for a major customer with roles including;- daily management of the site to achieve planned or budgeted KPIs, cost outcomes, safety measures, and service levels,- overall fleet controlling duties including working alongside a team by allocating heavy vehicles to deliver chilled and frozen freight from distribution centres to customers whilst maximising optimisation of vehicles, drivers, & equipment and adhering to strict OH&S, mass and fatigue management policies,- daily administration, compliance and productivity control and reporting,- building & maintaining driver, subcontractor, supplier and customer relationships ensuring exceptional customer service, - optimising on-site work processes to ensure timely dispatch and delivery & identifying and solving any operational issues that may arise on-site and continuously improving systems & processes- maintaining accurate documentation and records related to manifests, delivery schedules and compliance- maintaining regular contact with the customer to keep them updated and well informed about their scheduled deliveries or changes that will impact them

- Working alongside a team by allocating, route planning and dispatching deliveries across Melbourne metropolitan areas with an exceptional attention to detail, organisational skills and the ability to multitask- Communicating effectively with drivers, customers, and internal stakeholders, providing clear instructions and building positive relationships- Maintaining accurate documentation and records related to manifests, delivery schedules and compliance- Maintaining regular contact with the customer to keep them updated and well informed about their scheduled deliveries or changes that will impact them- Monitoring drivers’ fatigue to ensure that they are compliant and fit to drive

Manages day-to-day operations at several branches around Melbourne with roles including;- overall fleet controlling duties including allocating heavy vehicles to deliver bulk materials from quarries based both interstate & locally to depots, commercial and residential job sites whilst maximising optimisation of vehicles, drivers, & equipment,- daily sales, administration, finance & inventory control,- building & maintaining supplier and customer relationships ensuring exceptional customer service, - optimising on-site work processes to ensure timely dispatch and delivery & identifying and solving any operational issues that may arise on-site and continuously improving systems & processes- Taking the lead role in planning, managing costs, allocating & coordinating schedules & routes with the company & subcontractor tipper truck and trailers through the use of a TMS (Eroad, MyTrucking & Teletrac Navman) apps & co-ordinating with branch managers to ensure that goods & drivers arrive at quarries and job sites and depots safely, on time & in the most cost-efficient way.- Led the transition to new ERP from Xero & Cin7 to Netsuite to streamline & automate processes in sales, accounts payables & receivables, & fixed asset management by implementing a more paperless practice and automation in accounts payable and receivable, automation in the dispatch of goods and issuing of purchase orders, & implementing automation in fleet maintenance to ensure heavy vehicles are maintained and compliant whilst keeping in budget.- Responsible for the launch of West Melbourne and Alphington depots with roles including building both sales yards from scratch, managing & coordinating a new team of staff - including interviewing, hiring, & training new staff - and building & maintaining relationships with local customers & suppliers. - Operates forklift, front-end loader & tipper trucks (up to heavy combination) & delivers garden & building supplies from quarries to customers.

Managed day-to-day operations at a site level including- overall fleet controlling duties including allocating heavy vehicles to deliver bulk materials from depot to commercial and residential job sites whilst maximising optimisation of vehicles, drivers, & equipment,- daily sales, administration, finance & inventory control,- building & maintaining supplier and customer relationships ensuring exceptional customer service, - optimising on-site work processes to ensure timely dispatch and delivery & identifying and solving any operational issues that may arise on-site and continuously improving systems & processes- Responsible for managing & coordinating a new team of staff - including interviewing, hiring, & training new staff - and building & maintaining relationships with local customers & suppliers. - Operating forklift, front-end loader & tipper trucks (up to heavy combination) & delivers garden & building supplies from quarries and depots to customers.

Managed day-to-day operations at a site level including- overall fleet controlling duties including allocating heavy vehicles to deliver bulk materials from depot to commercial and residential job sites whilst maximising optimisation of vehicles, drivers, & equipment,- daily sales, administration, finance & inventory control,- building & maintaining supplier and customer relationships ensuring exceptional customer service, - optimising on-site work processes to ensure timely dispatch and delivery & identifying and solving any operational issues that may arise on-site and continuously improving systems & processes- Responsible for managing & coordinating a new team of staff - including interviewing, hiring, & training new staff - and building & maintaining relationships with local customers & suppliers. - Operating forklift, front-end loader & tipper trucks (up to heavy combination) & delivers garden & building supplies from quarries and depots to customers.

- Operating forklift, front-end loader & tipper trucks (up to heavy combination) and deliver garden & building supplies from quarries and depots to customers around Melbourne- Complying with fatigue and mass management requirements whilst maintaining a safe work environment for himself and external stakeholders- Maintaining professional relationships with customers, colleagues and members of the public

In this role, I have worked on a wide range of small and medium creative projects I have sourced myself both online and by word-of-mouth. This role has given me the flexibility to pursue industry and business/commerce related self-learning and to grow my own business.Accomplishments;- Planned and directed all functions of the business, including accounting, marketing, customer service, project management, business and intellectual property law.- Established good working relationships with clients through effective communication to accurately determine client expectations.- Exercised professional demeanor and diplomacy with challenging clients; often achieved client satisfaction and loyalty.- Efficiently resolved many client issues and exceeded client expectations by thinking creativity and innovatively, often earning praise from clients for my efforts.- Successfully gained ample experience in various computer applications including Microsoft Office (Word, Excel, PowerPoint, etc.), Adobe Creative Suite (Photoshop, Lightroom, Premiere Pro, etc.), MYOB, and more. Responsibilities;- To manage business financials or accounting, develop and build a portfolio and tracking and managing projects to ensure that all projects are on track.- To manage business marketing such as promotional materials, social media marketing / advertising, etc.- To communicate and work efficiently with all potential and existing clientele, and co-workers to ensure each goal or project is completed within set deadlines.- To be open-minded, willingness to think outside-the-box, and learn and develop new skills or build upon existing skills.Skills acquired- Customer Service- Business & Project Management- Business / Commercial Law- Accounting & Data Analysis- Creative Photography- Motion Graphics / Graphic Design- Web Development (HTML/CSS, cPanel, Domain Management, Wordpress, Shopify)For references, please contact me via e-mail or contact me directly on LinkedIn.

Commenced employment as Sales Assistant, then progressed to a dual position as a Sales and Bakery Assistant.Accomplishments;- Contributed to outstanding customer service and streamlined department operations through effective communication and delegation of roles between co-workers and customers, ensuring all customer enquiries are resolved.- Trained new staff with regards to the processes of the business, organisational and time management, and provide assistance and feedback if they require further help.- Recognised by management by being the most reliable staff member by attendance record and ability to cover shifts if they require replacement.- Established good working relationships with all levels of management, co-workers and customers.- Exceeded key performance indicators in scan rates as a sales assistant, achieving 1st position on a regular basis, often earning praise from management for my efforts.Responsibilities;- To communicate and work efficiently with all levels of management, co-workers and customers to ensure each department runs smoothly.- To resolve any customer enquiries.- To handle money.- To efficiently identify and resolve problems within the workplace, and delegate roles to ensure peak efficiency within the sales and bakery department.- To assist co-workers in different departments should they require assistance.- To efficiently analyse and manage stock within departments, simultaneously assessing product line popularity, service life and stock levels, and acting upon assessment (i.e. discounting or removing product).- To mentor new staff with regards to the processes of the business, organisational and time management, and provide assistance and feedback if they require further help.Skills acquired- Customer Service- Stock Management and Control- Various supervision rolesFor references, please contact me via e-mail or contact me directly on LinkedIn.