Hieu Le Email & Phone Number

Tempe, Arizona, Us

As the Senior Director of Global Technology Operations and Chief of Staff for the Executive Vice President of Global Software and Enterprise Engineering, I lead operational improvements and strategic initiatives across software and enterprise engineering departments. My role extends to overseeing all offshore development centers globally, ensuring alignment with corporate strategies and operational excellence. I facilitate strategic planning, optimize processes, and act as a key liaison between the Executive VP and various stakeholders, enhancing communication and execution of key initiatives.

Tempe, Arizona, Us

As the Commercial Director of Vietnam, I spearheaded the establishment and growth of our company's presence from the ground up. My role encompassed developing and implementing commercial strategies, forging key partnerships, and building a robust operational framework that tailored our business model to the local market. My leadership not only set the strategic direction but also cultivated a strong, sustainable client base, driving significant market penetration and establishing our company as a key player in the region.

Tempe, Arizona, Us

As the CIO for the Asia-Pacific region, I spearheaded our commercial technology operations which enabled commerical to achieve a 50% year-over-year growth in business volume. My responsibilities included building the IT team from scratch, deploying innovative technology solutions, and optimizing regional infrastructure to support our ambitious growth targets. My strategic leadership not only facilitated rapid scaling but also enhanced operational efficiencies and customer satisfaction across the region, establishing a strong foundation for sustained growth.

Tempe, Arizona, Us

As Senior Director of Global Infrastructure and Operations, I oversaw the strategic development and management of our global IT infrastructure, ensuring robust and scalable support for enterprise operations. My role involved leading global initiatives to enhance system reliability, optimize performance, and reduce costs, while ensuring alignment with business objectives. I managed cross-functional teams across multiple continents, driving the adoption of cutting-edge technologies and processes that improve service delivery and operational efficiency. My leadership ensured that our infrastructure met the dynamic demands of the business, supporting seamless global operations and strategic growth.

Tempe, Arizona, Us

Tempe, Arizona, Us

Accountable for the design, planning, roadmap and product life cycle of network, voice and data, data center, and systems Infrastructure of the Company. Align with Industry best practices in product selection, standardization, design and implementation of given infrastructure system. Work closely with vendors and key Partners on technology, industry trend, product roadmap, product designs, and future capability that ensure the infrastructure is developed according to defined strategy that meet the business requirements. Build the environment to scale for the future in terms of reliability, growth, performance and productivity. Build the product delivery methodology within the IT operation and with key partners from product inception to sustaining. Accountable for the Enterprise environment consists of:- Communications and Networking - Security services- Data Center, server and storage services - Enterprise business application Services- Database services- Employee Productivity Framework- End-user services

Cambridge, Cambs, Gb

Manage, coach, transform, and retain a group of technical staff. Design, deploy and maintain more than 300 Sun and Linux server cluster using Platform Enterprise Grid LSF to support design engineering process. Manage 100+ Windows serves to support IT operations. Design, implement, and manage LAN, WAN, VPN, wireless network, computer room or data center for all US offices. Architect, implement, and maintain corporate CRM system using Siebel 7.5. Maintain utility applications, such as Windows 2003 Active Directory, DNS, DHCP, Exchange, Citrix, Plainview, CA Software Delivery solution, Symantec Anti-virus, Hummingbird Exceed on Demand. Implement and maintain day-to-day backup and recovery for all servers and NetApp NAS using NetBackup and BackupExec software and offsite media vendor. Set and execute short-term goals and long-term IT strategies.

Manage, coach, transform, and retain technical staff. Design, deploy and maintain more than 600 virtual and physical serves (Sun Solaris, HP-UX, Dell Intel) and more than 100TB of storage (EMC DMX, EMC CX, Bluearc, NetApp), enterprise Quantum libraries, daily backup tape media. Manage productivity and Extranet applications, such as Exchange, AD, DNS, DHCP, Blackberry, Good Technology, SharePoint, Citrix, Veritas Storage Foundation, Anti-virus, Anti-spam, etc. Conduct full cycle of capital budgeting. Set and execute short-term and long-term server and storage roadmap and business continuity

Ba, Business Economics

Ms, Computer Information Systems