Hieu Pham Email & Phone Number

Kansas City

Design, install, and maintain VMWare ESXi server farm. Research and implement new server hardware and software. Responsible for designing office wide Active Directory Domain Forest. Setup and configure switches needed for LAN and WAN communication. Design, implement, and maintain daily backups of all servers. Design and test backups and disaster recovery plan. Install and maintain Avaya IP Office telephone system. Work with management and office staff to understand I.T. needs. Design and implement I.T. solutions to resolve office needs and improve office efficiency. Research and Implement Storage Area Network. Design, implement, and maintain full redundant servers and switches. Design and install MS SQL Server's database to meet the need of the office. Conduct monthly meeting with management team to innovate ideas of using I.T. systems to improve office procedure and processes. Make changes to .NET application as requested by end users to improve efficiency. Proficient with web design using VB.net, HTML, JavaScript, JQuery, and CSS.Managing information services, including software development and hardware architecture. Verifies, reports, and resolves defects and potential issues with hardware and software systems. Provides stable operating environment. Ensures that hardware and software are operating at optimum efficiency.

Kansas City, Missouri Area

Oversee Local Area Network and maintain network security. Maintain MDaemon Email Server. Troubleshoot Microsoft workstation and servers. Provide support to internal staff and resolve daily computer issue. Works with vendor administering software, completing upgrades, troubleshooting issues, requesting programming changes, and developing reports.Maintain and monitor daily backup and ensure disaster recovery is viable. Maintain Nortel BCM 400 PBX phone system. Write Crystal Reports for managers and office staff. Provides monthly training to staff regarding how to use information systems to speed up daily work and reduce error. Appraise office staff about new technology and software feature during monthly staff meeting.Keep good working relationship with outside vendor and support group.