Alyssa Higginbotham Email & Phone Number

• Fulfilled lead dispatcher role supporting three Houston locations and seven Field Technicians as well as administrative support related to purchase orders, work order invoices, field service reports and AR / AP / collections.• Coordinated all available field personnel / technicians and all in-progress and completed calls to maximize resources and availability.• Maintained strong vendor / supplier connections, from arranging pricing and delivery structures, to the management of specific shipments and documentation.• Drafted and processed large volumes of reporting, invoicing, purchase orders, etc to ensure quality control and accounts payable accuracy using Quickbooks and other applications. • Leveraged a strong organizational orientation to maintain updated records of calls in physical and electronic database.• Screened, scheduled, and responded to over 10-20 dispatched jobs while optimizing manpower and job completions.• Recorded information, shortages and discrepancies to keep records current and accurate.

Houston, Texas, United States

• Actively coach and support clients of various ages and health levels to improve wellbeing through effective coaching on positive lifestyle changes and weight management techniques.• Skilled at connecting and serving diverse population groups with professionalism and appropriateness. • Proven ability to establish strong rapport to isolate concerns and build customized services, supports, and solutions.

College Station And Houston, Texas, United States

• Worked within progressively expanded and diverse EMT-B and firefighting roles providing supports related to a wide range of emergencies including search and rescue missions, 911 response, fire prevention / suppression, medical aid / first aid and CPR to injured individuals, as well as other emergency protocols.• Developed strong reputation for remaining professional, calm, and clear headed while assessing scenes, triaging / prioritizing patient care, and responding to shifting needs during high intensity situations.• Maintained an exceptional record of preparedness and response to emergency and non-emergency events by completing ongoing preparation and training while focusing on organization and functionality of vehicles / equipment.• Ensured compliance with privacy and industry best practices (HIPAA requirements) by documenting all emergency and non-emergency calls through CSFD report systems. • Communicated with lucid patients, family members, witnesses, and bystanders to gather incident and medical history information relevant to critical care of patients (i.e., allergies, medications, pain levels). • Calmed and reassured patients and, enabling accurate gathering of crucial information (to aid in care decisions.• Evaluated patient vital signs and status to determine care needs using pulse oximeters, electronic vital sign machines, and other equipment.• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.• Connected with and educated various groups within the community on relevant fire and safety topics including public safety, first aid lessons, and emergency home escape routes.

Certified Health Coach

Emt-B

Associate'S Degree, Applied Science