Matthew Higgins

Matthew Higgins Email and Phone Number

Director, Enterprise NA Customer Success @ Smartsheet
Seattle, WA, US
Matthew Higgins's Location
Seattle, Washington, United States, United States
Matthew Higgins's Contact Details

Matthew Higgins work email

Matthew Higgins personal email

n/a
About Matthew Higgins

Smartsheet (NYSE:SMAR) is the enterprise platform that aligns people and technology so your entire business can move faster, drive innovation, and achieve more. An extensible platform backed by enterprise-grade security, Smartsheet is used by more than 80% of the companies in the Fortune 500 to implement, manage, and automate processes across a broad array of departments and use cases.

Matthew Higgins's Current Company Details
Smartsheet

Smartsheet

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Director, Enterprise NA Customer Success
Seattle, WA, US
Website:
smartsheet.com
Employees:
4212
Matthew Higgins Work Experience Details
  • Smartsheet
    Director, Enterprise Na Customer Success
    Smartsheet
    Seattle, Wa, Us
    View
  • Smartsheet
    Director, Large Enterprise Customer Success
    Smartsheet Nov 2024 - Present
    Bellevue, Wa, Us
    Develop strategies to enhance adoption, improve retention and influence expansion; while collaborating with other cross-functional leaders to ensure the mutual success of our customers and our business.
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  • Smartsheet
    Senior Manager Of Customer Success, Large Enterprise Key Accounts
    Smartsheet Feb 2022 - Nov 2024
    Bellevue, Wa, Us
    Lead Customer Success team with ownership of Smartsheet's largest accounts. Provide strategic direction and ensure execution across global book of business; focused on adoption, expansion and renewal.
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  • Smartsheet
    Senior Customer Success Manager, Large Enterprise Key Accounts
    Smartsheet Feb 2021 - Jan 2022
    Bellevue, Wa, Us
    Responsible for developing and strengthening the partnership with top-tier Large Enterprise Key Accounts; achieved through exceptional customer experiences leading to impactful business outcomes.President's Club 2021
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  • Smartsheet
    Customer Success Manager, Large Enterprise Strategic Accounts
    Smartsheet May 2019 - Jan 2021
    Bellevue, Wa, Us
    Responsible for driving customer experience, retention and growth in Strategic Large Enterprise accounts. A partner to customers to empower how they work, and a vehicle to help organizations realize the greatest possible return on investment (ROI) with Smartsheet.
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  • Amica Insurance
    Operations Manager
    Amica Insurance Apr 2015 - May 2019
    Lincoln, Ri, Us
    Managed customer experience teams in hybrid environment (30+ individuals at multiple levels). Developed personnel to apply critical thinking skills to solve ambiguous and complex business problems. Tasked to various cross-divisional teams executing macro-strategies and projects. Continued data analysis to improve and exceed operational Key Performance Indicators (KPI).
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  • Amica Insurance
    Senior Claims Supervisor
    Amica Insurance Jan 2012 - Apr 2015
    Lincoln, Ri, Us
    Managed property and casualty claims operations in Colorado, Kansas, Nebraska, Wyoming and Utah. Analyzed large data sets to develop actionable information. Translated actionable information in to a useable framework to improve decision making and business processes.
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  • Amica Insurance
    Claims Adjuster
    Amica Insurance Jun 2009 - Jan 2012
    Lincoln, Ri, Us
    Investigated, evaluated and negotiated complex property and casualty claims. Developed a comprehensive understanding of insurance policies and procedures; as well as good faith claims handling principles and the proper application of insurance laws and regulations.
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Matthew Higgins Skills

Customer Retention Leadership Legal Liability Customer Experience Management Data Analysis Microsoft Office Management Smartsheet Risk Management Employee Engagement Customer Service Learning And Development Customer Relationship Management Tableau Salesforce Property And Casualty Insurance

Matthew Higgins Education Details

  • Ursinus College
    Ursinus College
    Business And Economics

Frequently Asked Questions about Matthew Higgins

What company does Matthew Higgins work for?

Matthew Higgins works for Smartsheet

What is Matthew Higgins's role at the current company?

Matthew Higgins's current role is Director, Enterprise NA Customer Success.

What is Matthew Higgins's email address?

Matthew Higgins's email address is ma****@****eet.com

What schools did Matthew Higgins attend?

Matthew Higgins attended Ursinus College.

What skills is Matthew Higgins known for?

Matthew Higgins has skills like Customer Retention, Leadership, Legal Liability, Customer Experience Management, Data Analysis, Microsoft Office, Management, Smartsheet, Risk Management, Employee Engagement, Customer Service, Learning And Development.

Who are Matthew Higgins's colleagues?

Matthew Higgins's colleagues are Myka Pattillo, Rebecca Saenz Thurston, Chris John, Kellin Kel, Daizy Lam, Perla Torres, Pablo Palma.

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