Alan H. Email & Phone Number

Texas, United States

* Capacity planning analytics for IT support operations.* Build data models for support demand forecasting.* Perform data analysis using R, SQL, and Python.* Create analytics reports and dashboards.

San Francisco Bay Area

• Perform data analytics and modeling work to improve global IT operations.• Assist in leading IT site operations in the San Francisco office.• Automate solutions for gathering wireless network diagnostics from wireless controllers.• Create global and local IT processes and documentation.• Provide end-user internal technology support at multiple offices around the world.• Perform troubleshooting on Windows, Mac, Linux, and ChromeOS operating systems.• Lead… Show more • Perform data analytics and modeling work to improve global IT operations.• Assist in leading IT site operations in the San Francisco office.• Automate solutions for gathering wireless network diagnostics from wireless controllers.• Create global and local IT processes and documentation.• Provide end-user internal technology support at multiple offices around the world.• Perform troubleshooting on Windows, Mac, Linux, and ChromeOS operating systems.• Lead projects to improve local IT infrastructure management. Show less

Mountain View, Ca

• Provide internal technology support for Google employees.• Multiplatform desktop, laptop, and mobile support, including Windows 7, Ubuntu Linux, Mac OSX, iOS, and Android.• Perform troubleshooting on internal and external applications.• Ensure network connectivity through in-depth troubleshooting.

Mountain View, Ca

• Monitor and assist with ticket escalations.• Perform configuration changes and software upgrades on multiple networking platforms (Cisco, Juniper, Aurba, Arista, etc.).• Work on self-managed projects with a large-scale impact.• Configure, manage, and deploy routers running IP SLAs.• Handle software upgrades on networking equipment.• Implement change requests utilizing protocols such as BGP, OSPF, SPAN, Spanning Tree, IP SLA, and VRRP.

Novi, Mi

• Assist customers and fellow employees with technical support issues.• Perform repairs and troubleshooting on various Macintosh Computers up to 5 years old and all models of iPod and iPhone.• Perform regular software diagnostics and troubleshooting on Mac OS 10.3.x-10.7.x.• Work regularly with software systems and knowledge base sources.• Complete administrative tasks and keep up-to-date on important Apple information.• Communicate consistently with team… Show more • Assist customers and fellow employees with technical support issues.• Perform repairs and troubleshooting on various Macintosh Computers up to 5 years old and all models of iPod and iPhone.• Perform regular software diagnostics and troubleshooting on Mac OS 10.3.x-10.7.x.• Work regularly with software systems and knowledge base sources.• Complete administrative tasks and keep up-to-date on important Apple information.• Communicate consistently with team members to integrate business goals with genius team goals as the Business Liaison. Show less

Michigan

• Operate and maintain satellite equipment.• Assist Squad Leader in administrative tasks.• Running and installation of Ethernet lines and wall jacks at Ypsilanti Armory.

Fort Stewart, Ga

• Ensured appropriate Cultural and International relations with Iraqi and Kuwaiti military and citizens.• Accountable for multi-million dollar vehicle, equipment, and ammunition in a war zone.• Responsible for training and well-being of soldiers.• Member of 2000-man Brigade Combat Team, which invaded Iraq during Thunder Run campaign. • Assisted in leading more than 400 patrols, missions, and raids in Iraq while serving as both Ammunition Team Chief for Howitzer Artillery Section… Show more • Ensured appropriate Cultural and International relations with Iraqi and Kuwaiti military and citizens.• Accountable for multi-million dollar vehicle, equipment, and ammunition in a war zone.• Responsible for training and well-being of soldiers.• Member of 2000-man Brigade Combat Team, which invaded Iraq during Thunder Run campaign. • Assisted in leading more than 400 patrols, missions, and raids in Iraq while serving as both Ammunition Team Chief for Howitzer Artillery Section and Gun Truck Chief of Patrol Team. • Responsible for monthly developmental counseling statements for subordinate solders. • Deployments to Iraq/Kuwait:– Operation Desert Spring/Operation Iraqi Freedom I, 09/02 – 08/03– Operation Iraqi Freedom III, 01/05 – 01/06 Show less

Master'S Degree, Analytics

• Completed skill-building coursework in using modeling techniques such as regression, classification, clustering, time-series analysis.

Bachelors, Information Technology; Minor - Web Development

Activities and Societies: Magna Cum Laude • Completed skill-building coursework in PC Troubleshooting & Repair, Computer Programming.

Certificate, Cisco Networking Academy

Completed hands-on coursework in Cisco and networking technologies, such as routing, switching, subnetting, TCP/IP, OSI, IOS, RIPv1.

Associates, Pc Systems Support And Technology

Activities and Societies: Phi Theta Kappa • Completed skill-building coursework in PC Troubleshooting & Repair, Computer Programming, Help.