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Cory H. is listed as Service & Sales Management Leader | Expert in CRM, Operational Efficiency, & Team Development | Proven Success in Driving Customer Satisfaction, Retention, & Sales Growth based in Greater Phoenix Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Cory H..
Cory H. previously worked as Service Manager - Customer Relations at At&T and Sales Coach - Loyalty Broadband at At&T. Cory H. holds Bachelor Of Science In Geography, Gis from Arizona State University.
Cory H. is a Service & Sales Management Leader | Expert in CRM, Operational Efficiency, & Team Development | Proven Success in Driving Customer Satisfaction, Retention, & Sales Growth.
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Led collaboration with sales, network, and operations teams to develop and implement customeraction plans, addressing service issues and billing escalations.Analyzed and customized reports on provisioning, maintenance, and billing to enhance clientservice and operational efficiency.Increased resolution rate of process center requests from 55% to 99%.
Led a team of 20 representatives, improving customer satisfaction and sales by coaching oncommunication techniques and best practices for issue resolution.Improved customer communications through feedback surveys and developed strategies toaddress client needs, resulting in a 15% increase in client satisfaction.Managed CRM initiatives, addressed customer.
Directed representatives in resolving complex issues and escalated complaints, contributing toimproved customer service and satisfaction.Managed daily call center operations, ensuring team adherence to performance metrics such ascall handling time, resolution rates, and customer satisfaction scores.Led by example by maintaining high personal performance.
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Cory H. is listed as Service & Sales Management Leader | Expert in CRM, Operational Efficiency, & Team Development | Proven Success in Driving Customer Satisfaction, Retention, & Sales Growth.
Cory H. is based in Greater Phoenix Area, United States, United States.
Cory H. has worked for At&T.
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Cory H. holds Bachelor Of Science In Geography, Gis from Arizona State University.
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