Jason Higgins Email & Phone Number

• Mentor, coach, and evaluate individual employees on weekly performance metrics including developing and implementing an enhancement plan which increased customer satisfaction by 23% over a 12 month period resulting in significant increases in employee performance levels.• Effectively manage a team of 20 sales and service employees ensuring achievement of daily and monthly business objectives based on team performance.• Facilitate rewards incentives focused on both team and individual performance. • Managed database project for client to evaluate effectiveness of an outbound phone campaign; recruited team and constructed database used; effort generated $44,000 in total sales. • Collaborated with management to launch new company vision, mission, and values to create buy-in amongst employees at every level, improve morale, team cohesion and business results.• Promoted from entry level position to Team Lead in six months. Promoted to Agent Relations Manager four months later.