Robert Higgins Email and Phone Number
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With more than 20 years of experience in IT project management, I have delivered innovative and effective solutions that align with the business goals and needs of my clients and stakeholders. I have a strong background in applying best practices and frameworks to manage the full lifecycle of IT services and projects, from planning and design to delivery and evaluation. I am a certified ITIL Expert, a former 20 year PMP, and a Lean Six Sigma Black Belt, demonstrating my commitment to quality, efficiency, and continuous improvement.Most recently, I was a Senior IT Project Manager at Jefferson County, Colorado, where I led complex network modernization projects with Azure, Cisco, Meraki, and Webex technologies, as well as championed for digital accessibility initiatives to ensure compliance with HB21-1110. I have also successfully managed global data center migrations, IT service management processes, and cybersecurity projects across various industries and domains. In addition, I have demonstrated my entrepreneurial spirit by starting and running an IT company, providing consulting and training services to corporate customers. I believe in the power of collaboration and communication, and I strive to build positive and productive relationships with my team, partners, and customers.
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Project ManagerThe Intersect Group Apr 2024 - PresentAtlanta, Georgia, UsSuccessfully led a 6 month transformative project the cutover of 7-Eleven, Speedway, and Stripes call centers from three legacy systems, including Cisco Finesse, to 3CLogic Call Center. This transformative initiative encompassed 28 call center migrations, leveraging IAM to seamlessly integrate 3CLogic with ServiceNow Workspace. Recognized as one of the largest 3CLogic implementations to date, it supported 750 agents and supervisors, driving operational improvements for 15,000 stores nationwide.Led the ServiceNow Virtual Agent project to implement Natural Language Understanding (NLU) for 7-Eleven, Stripes, and Speedway stores, enabling more efficient resolution of technical issues. Collaborated with the Technical Support Center to develop topics and stories that address common issues and partnered with an offshore development team to design utterances, intents, and responses for problem-solving. The solution was seamlessly integrated into ServiceNow Workspaces, providing multi-channel support through chat and enhancing the overall user experience. Finished ahead of schedule.
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Senior It Project ManagerJefferson County, Colorado Apr 2021 - Oct 2023Golden, Co, Us• Migrated over 30 sites the routing and switching from legacy Cisco IOS hardware Cisco Meraki Cloud.• Refreshed the Cisco Nexus Data Center routing and switching including the disaster recovery.• Transformed the expensive legacy WAN connecting all of the counties sites into a modern fully redundant Versa SD-WAN saving money and increasing the availabillity of the network.• Delivered a Microsoft Azure Entra (AD) business to business multi tenant single sign on solution bringing together County employees and key partners in a complex multi domain environment.• Conducted comprehensive business analysis using generative AI on the impacts of HB21-1110 (A Colorado for All) across the county, providing invaluable insights for strategic decision-making.• Created training programs using the Accessibility features of Microsoft 365 to comply with HB21-1110 (A Colorado for All).• Executed a migration from Cisco Jabber to Cisco Webex across the county, resulting in a significant improvement in communication and collaboration capabilities.• Migrated Microsoft Windows 10 User folders from on-premises to Microsoft 365 OneDrive saving money and increasing compliance. -
Global Project ManagerRahi Systems Apr 2019 - Mar 2020Pune, Maharashtra, In• Successfully managed global Data Center projects and services, overseeing $10.0 million+ Hyper-converged Infrastructure projects, 160 Node racks, Cisco UCS, and Dell Vmax.• Led the Greenfield Data Center buildout, including power installation, rack location implementation, and structured cabling with a focus on fiber and copper.• Orchestrated Data Center migrations, ensuring certified asset disposal, smooth lift & shift migration, and meticulous device cabling and dressing.• Conducted comprehensive brownfield Data Center audits, focusing on configuration, asset management, and true-up.• Implemented SaaS Data Center Information Management strategies, including a complete fresh inventory and audit across 7 countries, resulting in the successful build-out of 45K devices and 1500 racks in the DC Track. -
It Service Management Architect (Alight)Mphasis Sep 2018 - Mar 2019Bangalore, Karnataka, In• Architected and meticulously documented all aspects of cross-functional teams involved in IT service management.• Coordinated and ensured seamless project activities with business-as-usual 24/7/365 global support.• Created and operationalized robust processes for IT service incident, change, problem, access, and request management• Successfully recovered a troubled process, leading to a remarkable 40% reduction in complex problem tickets within just 3 months. -
Senior Technical InstructorNew Horizons Learning Solutions Jan 2014 - Feb 2018New Braunfels, Texas, Us• Delivered courses on various management topics, including Project Management, Lean Six Sigma, Information Technology Service Management.• Instructed students using Official Courseware from Microsoft, Cisco, and Comptia.• Consulted with clients to assess technical requirements related to IT Service Lifecycle, secure desktop computing, and networking. -
Information Technology Project ManagerEast Asia Portal, Ltd Jan 2005 - Dec 2013• Spearheaded and delivered exceptional IT service and consultation to clients, expertly tailoring solutions to meet their individual requirements.• Led and efficiently managed complex IT projects, including Microsoft Windows 7 OS deployment using Microsoft Systems Center, Intune, Microsoft Office deployment, networking, and storage, ensuring flawless execution and optimal efficiency.• Demonstrated exceptional collaboration skills with external vendors and oversaw procurement activities, ensuring the prompt delivery of high-quality solutions.
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InstructorKeio University Oct 2009 - Jan 2013JpCoordinate, plan and teach at Keio University Hiyoshi for Fundamentals of Project Management in their Graduate Program. Keio University is one of the most prestigious Universities in Japan. -
Entrepreneur & Pmo ManagerFenestra Jan 1997 - Dec 2004• Successfully oversaw and managed all aspects of IT networks, Microsoft servers, and Microsoft Windows clients, ensuring efficient and secure operations.• Demonstrated expertise as an IT system administrator, guaranteeing smooth functioning of networks, servers, and clients.• Utilised problem-solving skills to address and overcome various challenges in human resources, contributing to a harmonious and productive work environment.
Robert Higgins Skills
Robert Higgins Education Details
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Fort Lewis CollegeCultural Anthropology
Frequently Asked Questions about Robert Higgins
What company does Robert Higgins work for?
Robert Higgins works for The Intersect Group
What is Robert Higgins's role at the current company?
Robert Higgins's current role is Senior IT Project Manager | Infra, Voice, Network, AI.
What is Robert Higgins's email address?
Robert Higgins's email address is ro****@****ems.com
What is Robert Higgins's direct phone number?
Robert Higgins's direct phone number is (781)-283*****
What schools did Robert Higgins attend?
Robert Higgins attended Fort Lewis College.
What are some of Robert Higgins's interests?
Robert Higgins has interest in Design, Information Systems, Knowledge, Copper, Politics, Projects, Fenestration, Bronze, Science And Technology, Networks.
What skills is Robert Higgins known for?
Robert Higgins has skills like Project Management, Management, Project Planning, Program Management, Training, Pmp, Entrepreneurship, Management Consulting, Team Leadership, Leadership, Start Ups, Strategic Planning.
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