Doug Acker, Ms, Mba Email & Phone Number

Houston, Tx, Us

Brenham, Tx, Us

Brenham, Tx, Us

Katy, Texas, Us

Aerial photography and videography via SUAS drones. FAA Part 107 SUAS Remote Pilot certified. SUAS Level 1 thermographer, In addition to standard photographs and video, specialize in HOA Modification pictures, Lost Pet Search and Rescue, Interior and Exterior Thermal Energy Analysis, Solar Cell Thermal Analysis

Eden Prairie, Minnesota, Us

I led an international team responsible for improving the security content and customer experience of the ActiveWatch for Log product. The team met 300% of its objective. The team branched out in other areas where it saw a need to improve customer experience as well as improve efficiencies with other customer/supplier internal teams. • Managed an international team of specialized security personnel.• Formed a new team to increase customer value and experience.• Developed and implemented new processes and procedures to enable team’s mission.• Responsible for identifying and creating security content. Team exceeded objectives by 300%.• Customer Satisfaction increased tremendously. Team identified customer pain points. Other customer facing groups excited by team.• Successfully handled customer escalations to a positive outcome.• Recommended Security Operations Team to focus on department operational issues.• Created Professional Development plans for team• Provided mentoring and reviewing for team members as well as colleagues.• Interfaced with other department managers to insure success of team’s mission.

Lewes, East Sussex, Gb

(Formerly Enigma Data Systems)• Managed team of 4 technical personnel. • Responsible for Customer Service for US and Mexico. • Handled customer escalations to successful and timely resolution within my team and development. • Created reports and dashboard to improve service worldwide using SalesForce HelpDesk.• Managed the implementation and onboarding of products for customers.• Created Professional Services Statement of Work by reaching out to customers and establishing a project scope ensuring on-time delivery and high quality. Gathered technical requirements from customers for systems or application installations and coordinate and manage resource conflicts.• Built knowledge base of each clients business, organization and objectives.• Planned, scheduled, tracks and report project milestones along with weekly status updates to customers.• Chaired the Worldwide Escalation and Weekly Team meetings. • Performed MS Exchange, SharePoint and SalesForce Administration• IT Manager/Consultant for Sales/Support organization worldwide• Redesigned Active Directory into a proper LDAP System• Developed and Implemented Windows 8 Migration Plan• Developed and Implement Windows Server 2012 Migration and Restructuring• Chaired the Worldwide Escalation and Weekly Team meetings. • Developed and customized interfaces (UNIX/Linux and Perl scripts) to PARS and IDS for Oil and Gas Virtual Tape, Data Archiving and HSM product.• Provided pre/post-sales support (email, telephone, on-site), consulting and installation• Interfaced software to various tape libraries• Performed demonstrations of products• Performed training on products• Tested new hardware configurations• Provided Knowledge-Base updates and approvals

Pre/Post Sales for a Project-based Data Archiving Software Company.• Developed and customized interfaces (UNIX/Linux and Perl scripts) to PARS and IDS for Oil and Gas Virtual Tape, Data Archiving and HSM product.• Provided pre/post-sales support (email, telephone, on-site), consulting and installation.• Managed the implementation and onboarding of products for customers.• Created Professional Services Statement of Work by reaching out to customers and establishing a project scope ensuring on-time delivery and high quality. Gathered technical requirements from customers for systems or application installations and coordinate and manage resource conflicts.• Built knowledge base of each clients business, organization and objectives.• Planned, scheduled, tracks and report project milestones along with weekly status updates to customers• Interfaced software to various tape libraries• Performed demonstrations of products• Performed training on products• Tested new hardware configurations• Webmaster of www.enigmadata.com• IT Manager of Houston Office• Mentored junior members • Provided Knowledge-Base updates and approvals

Houston, Texas, Us

• Developed and provided training and mentoring of internal and partner technical personnel. Training includes PowerPoint and hands-on labs on application.• Developed and maintained Demonstration environment (Solaris and Windows/VMWare). This included application installation and configuration as well as backup. Wrote PERL and VBscripts for system management.• Technical Expert for the Identity Management for .NET product and Web Access Management as well as Identity Management Business Service Management products. Determined business requirements in order to determine appropriate solution.• Provided feedback to Product Management on customer requirements.• Liaison to the Ultimus Business Process Model Software (Workflow)

Houston, Texas, Us

Control-M Support• Provided second line support for external customers for multi-platform batch scheduling product that utilizes Oracle, Sybase and SQL Server databases running on Window 2000, Windows 2003, HP-UX, AIX, Solaris. Linux and AS/400. The product also interfaced with SAP, Peoplesoft, OAP and various OS platforms.¬ Received cases via telephone, email and Web¬ Participated in 24/7 rotation¬ Troubleshot and researched issues until timely and successful resolution. Determined the actual business issue.¬ Used Vantive for case management and documentation¬ Helped build Knowledge Base¬ Used WebEx to aid troubleshoot (remote troubleshooting)¬ Supported Oracle and Sybase versions shipped as part of the product• Handled case escalations from junior members. Escalated to development if required.• Provided feedback to Product Management on customer requirements. This include business requirements and possible UI changes• Wrote resolutions for web-based Knowledge Base• Mentored junior members of the team• Technical Account Manager for high-profile customers. Used communication and project management skills to turn a negative situation into a positive. Received accolades from VP of Federal Sales.• Assisted in turning the team Customer Satisfaction rating from poor to excellent• Wrote PERL and scripts to help managed process and achieve SLA.

Houston, Texas, Us

Storage Management Presales. Houston, TX based but territory was continental US.• Pre-Sales Technical Expert for BMC’s PATROL-based Storage Management Product running on NT, Windows 2000 and UNIX (Solaris, HP-UX, AIX, Linux) with a web-based front-end. • Architected solutions for customers. Solution involved both SAN and NAS.• Performed in-depth presales technical discussions. • Assisted in closing complex storage deals• handled escalation of storage support issues. Helped customers evaluate solutions within their environment.• Determined business requirements in order to determine appropriate solution. This would include UI changes.• Handled RFP’s, RFI’s and RFC’s• SWAT Team member – fixed hot issues for pre/post sales customers• Developed and presented demos, presentations, pilots and Proof-of-concepts to both technical and CxO audiences• Software Consultant of the Quarter FY2002• Developed and ran BMC’s Demo SAN Lab. Lab consisted of McData, Brocade, EMC, IBM Shark, CLARiiON, Emulex, Hitachi, HP, SunStorage and Network Appliance. Product interfaced with NetBackup and Tivoli Storage Manager which were also in the lab.Mentored junior members of the SC Team• Customer Advocate in Product Development Meetings. Provided input and feedback to marketing and product development• Helped rewrite the documentation. Added a manual on “How to Manage Storage” using BMC tools.• Developed advanced knowledge in BMC’s reporting, simulation and database tools

Us

Owner/(Pre-Sales Postion covering Mid-West; LA,TX,NM,AZ north through IL, MI, OH and Canada)HQ in Federal Way, WA and commuted monthly for a week.• Presales Engineering supporting up to 7 salespeople for UNIX/Linux/PC/Apple Networking product with a web-based front-end. Excellent multitasking skills with attention to detail.• Determined business requirements in order to determine appropriate solution.• Met or exceed quota for Sales Team each year• Top Sales Team twice in first three years• Provided technical presentations, demonstrations, support as well as professional services• Developed and implemented proof-of-concepts and pilots• Provided feedback to both marketing and development• Architected solutions using product• Mentored junior members of the team• Houston Branch Manager• Managed relationships for Enterprise Accounts• Technical Advisor to Sales Engineering Team• Company bought out by LSI Logic

(Promotion within the Western Atlas organization)• Responsible for a heterogeneous 1000-node LAN. This included full life-cycle of the machines: accounts, backup, maintenance, disk and storage administration, email, web, and network administration of Solaris, AIX, IRIX, HP, Linux, Windows/NT and VAX/VMS servers and Desktop.• Developed strategies for incorporating field offices into Wide-Area Network using packet switching and VPN’s.• Developed long term plan for network and machine upgrades from coax to fiber technology• Developed and managed budgets• Supervised personnel – 7 people• Wrote extensive scripts in script and PERL to manage environment• Rebuilt team morale by balancing workload, standardizing on equipment, hiring more people and developing a positive workplace.• Chief technologist on network and computing services• Strong Customer Service and Total Quality Management Skills

Houston, Texas, Us

• Supervised personnel – 3 people• Assisted in developing budgets• Major contributor on networking and computing issues• Hands-on working supervisor on network, NT, Novell, Win95, Linux and UNIX areas• Developed department reporting, backing and management system via shell scripts and PERL.• implemented ClearCase and trained engineers

• Supported Chemical Engineering Simulation and Database product• Performed configuration management as each customer had custom-built solution• Performed training worldwide

Corning, New York, Us

While part of the Research and Development organization based in Corning, NY, my groups was tasked of research, design, testing and implementation of Process and Product Improvements in the optical fiber (wave guide) product arena.My area of expertise was blank-making (the chemical deposition of SiO2) as well as consolidation (the heating of the blanks to form the bulk optical fiber material (big glass cylinders).Ran the implementation of the first installation, software debug (VAX/VMS) of a new consolidation method. Worked with software and mechanical engineering departments as well as the production department to bring new equipment online. This initial equipment served as the basis of a factory expansion.Performed and co-wrote a paper on Near Finite Statistical Analysis on Blank Making Improvement. This is a system that used a reduced amount of trails for a multi-variable process. Showed a 300% improvement is size and reduced production time of blank-making.During experimentation found that a safety valve was designed and installed in the wrong direction for a set of new equipment with the potential of causing catastrophic explosion of the plant and loss of life. This action potentially saved the company multi-millions of dollars.Worded on the blank-making and consolidation product of a super strong optical fiber capable of being used in Fiber Optic Guided Missiles (FOGM). During experimentation, we developed the strength so much, there was no equipment available to cleave the fiber to add a connector properly. We had to back off the strength to make the process commercially viable.Championed moving from the Digital Corp "PC" to Macintosh machines as well using Analog/Digital Conversion. Such system showed a process problem on an equipment never seen before due to lack of proper monitoring. Saved the company millions of dollars and improved product output by 400% by identification of this issue.

Wilmington, De, Us

Hired into the Engineering Intern program even though was already I already had a BS/MS in Chemical Engineering as I await the outcome of my Ph. D. Fellowship.• Worked in a titanium and zircon surface mining operation.• Designed Process Improvement Research and Improvements on production equipment• Implemented and ran experimentation to improve processes.• Troubleshoot production issues• Created reports and presented findings

Master Of Business Administration (M.B.A.), Information Security

Master’S Degree, Chemical Engineering

Bs, Chemical Engineering

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program