Justin Higley Email and Phone Number

The DMED Compensation Operations team provides logistical and project planning support to both US and International Compensation Teams, leading the Annual Compensation Planning process for the segment, acting as a liaison and advocate to Enterprise Compensation, and identifying and implementing process improvement opportunities for the team. • Lead Annual Compensation Planning process for the segment, with particular focus on system security configuration, management of organizational planner and communicator assignments, and loading of templates for Workday ACP security and ACP Hub roles including testing and production application. • Successfully coordinated Workday HCM system implementation for the segment, with direct responsibility for security role design and assignment for US and international DMED Compensation Team (including ensuring adherence to GDPR and other regional data protection legislation), principal for design and application of security roles for other segment HR functions, and primary contact for Compensation data validation and cleanup at cutover. • Designed and assisted with implementation of team intake and grooming model to ensure that Compensation team requests were effectively prioritized and submitted to appropriate teams for system enhancement or business process improvement.

The Mobile Training Experience (MTE) project improved Cast Experience using technology to modernize employee training, delivering adaptive real-time training based on employee experience, increasing knowledge retention and maximizing training planning and labor costs. • Provide prioritization, technical guidance, integration, and management of the project workstream through agile methodology. • Collaborate closely with business partners, technology leadership, end users, and third-party offshore developers to clarify business priorities and intent, ensuring gathering and documentation of clear user stories and technical requirements. • Supervise a direct report in development of acceptance criteria, test cases, and the execution of testing scenarios (including functional and regression testing), as well as troubleshooting system issues and problem resolution. • Integrate with site training partners and end users to establish priorities, communicate progress, and solicit input and collaboration in the design and feature development process. • Manage product feature roadmap, backlog, and system defect tracking. • Provide research and troubleshooting expertise to identify root cause and potential workaround/system solutions for issues. • Support the DPEP Learning Systems team through migration assistance, troubleshooting support, and advising on system functionality. • Designed and implemented Learning History migration strategy from existing SuccessFactors LMS.

• Responsible for Learning & Development consultation, project support, and implementation of system solutions at Hong Kong Disneyland (HKDL) and Disneyland Paris (DLP). • Produced and delivered DLP SuccessFactors LMS Implementation Discovery findings and preliminary project plan, resulting in site and segment approval for a $2.3 million implementation project. • Implemented electronic Training Verification Statements (eTVS) for HKDL, reducing labor effort for on-the-job training administration by 60%. • Provided project management for reporting, issue tracking, and cross-project collaboration. • Documented functional needs and translated them into business cases and system requirements. • Provided technical subject matter expertise for the D Learn solution, particularly systems processes, integrations, and reporting.

• Served as the primary contact for Parks & Resorts LMS and employee medical clinic EMR systems, managing and overseeing system-related enhancements and issue resolution, including requirements documentation, project management, production implementation, and vendor relationship management. • Successfully implemented SuccessFactors Learning Management System (branded internally as D Learn), including Enterprise responsibility for writing all custom system SQL reports as well as leading segment data migration and system integrations. • Designed solutions to address process gaps using existing system functionality, resulting in a savings of $600,000 over vendor and consultant system enhancement proposals. • Designed and implemented LMS integrations supporting development of an in-house application to collect training acknowledgements digitally in the field using employee IDs; the project realized $3.5 million in Training labor savings in FY2018.

• Provided support to all levels of employees from senior executive to operating frontline for Disney’s SuccessFactors LMS, performance evaluation, and SAP HR issues. • Designed and implemented email template response solution to streamline team operations and standardize client response. • Implemented multiple audit procedures to ensure data integrity and system security.