Specialization in structuring Linux and Windows servers, infrastructure and people management. Experience with implementation of new infrastructure projects, installation, integration, in addition to analyzing the feasibility of implementing and optimizing new or existing systems.Specialized in remote service in the company providing services to customers such as Volkswagen, Mercedes Benz, Sirio Libanes Hospital, DHL, Whirpool, Barilla, ProMach Built, among others.Automation of methods of carrying out the work to ensure the functioning of hardware and software, ensuring the security of information and assisting in the management of strategic suppliers.Inventory preparation and management via Spiceworks, SLA control, indicator management, aiming at improvements for the team and client.Quotation of equipment and specialized services, acquisition of new tools and deployment of them.Call attendance on N1 / N2 networks, such as: NTFS permissions, share, cloud, Lan network, Wan, Ruckus controller management, Active Directory, DNS, WSUS, creation and administration of GPO's, ASA Firewall, Fortinet.Cloud , Sharepoint, on Windows Server 2008 R2, virtualization using VMware, with 45 virtual servers. Internal link monitoring, Kaspersky antivirus management via network, monitoring via Zabbix, Windows XP, 7, 8 and 10 in addition to knowledge in specific software developed by the company. Training and monitoring of users in the use of systems developed or acquired from third parties, in order to ensure their correct functioning. Management of the support team in the control of calls and their quality, assisting when necessary. Use of the ITIL methodology in the good practices of internal processes.

Medium-sized technology company focused on support, networks, moves and development. FULL SUPPORT ANALYST Resident at the Law School of São Bernardo do Campo (FDSBC) support analyst N2, organization of events, quotation and acquisition of new equipment, projects for improvements to the institution, SLA administration of calls attended by interns.In partnership with T-Systems, I was a resident at Volkswagen Anchieta (Sao Paulo) assisting plant users with on-site support and VIP service, SAP support related to the company via remote access (VNC and (or) Remote Desktop), or local verification solving their problems.Hardware, Software, creation of SAP keys, and support to it (including specific software of the factory, network and Operating System) and release of access to certain locations on the network.I also worked for Volkswagen Taubaté, Volkswagen Jabaquara, Sírio Libanês, Mercedes Benz, Multibrás, DHL, Tegma, Saraiva, among others, providing 1st and 2nd level support.

Onsite Support Analyst