Nancy Gupta Email & Phone Number

New Jersey, United States

Mumbai, Maharashtra, In

Discovering and pursuing new prospects, negotiating deals and maintaining customer satisfaction.

Mumbai, Maharashtra, In

Discovering and pursuing new prospects, negotiating deals and maintaining customer satisfaction.

Mumbai, Maharashtra, In

Responsible for growing Azure business with TCS' existing customers and adding new customers to the Azure portfolio.

Mumbai, Maharashtra, In

Responsible for Infrastructure, Cloud, Digital Workplace Sales and Solutions for Communication, Media and Information business unit of TCS

Mumbai, Maharashtra, In

- Overall Solution Architect for all infrastructure components (Datacenter, Cloud, Workplace, Network Voice, Service Desk) on major outsourcing new business opportunities in large and strategic deals- Architecting compelling and competitive infrastructure solutions which demonstrate significant and quantifiable value to the client- Leveraging TCS assets and third party relationships (TCS Partner eco-system) in architecting solutions- Leading the infrastructure solution planning teams for large, complex deals including multiple solution architects, subject matter experts, transition and transformation experts- Bringing operational experience to bear to ensure solution is deliverable at acceptable risk- Performing the role of Infrastructure Transition Lead, where required, to ensure solution is transitioned successfully into delivery- Managing a team of 5-20 solution architects + an offshore solutions team- Strong project management skills and associated experience in Information Technology Outsourcing. - Includes experience with industry standard project management methods and tools- Excellent client /customer relationship management skills at the executive level- Extensive client/customer service management skills- Good people management skills

Mumbai, Maharashtra, In

Managing - Direct Subordinates – 8 Supervisors (4 Onsite and 4 Offshore); Indirect Subordinates - 76Interfacing with global delivery team to ensure quality and timely project deliveryAccount Planning and StrategyIdentify new opportunities / assignments which will contribute to the growth of the account and ensure revenue targets are metProject staffing to ensure quality deliverablesDrafting and execution of Contracts on behalf of the organizationLeading the Customer Relationship Management team within Infrastructure Services - Center of Excellence team

Mumbai, Maharashtra, In

Managing - Direct Subordinates – 4 Supervisors; Indirect Subordinates - 46Ensuring contractual compliance with the client in terms of resources, %age volume of work during Transition Period, penalty clauses, SLA adherence, transparency, Transformation projectsWork Force Scheduling, Resource Management and Learning and Development of the Team Client Interaction in the monthly and weekly forums, and ensuring the governance part as per the client’s expectationsHiring new associates and transferring associates from Offshore to Onshore as per the Project requirementsEnsuring that quality services are delivered with regard to the agreed Service Level AgreementsTranslating customer requirements into working instructions for Delivery; creating Procedure and Agreement DocumentsParticipating in client meetings for planning and implementation of standards and understanding requirements for future course of action with all vendors

Mumbai, Maharashtra, In

Managing - Direct Subordinates – 4 Supervisors; Indirect Subordinates - 12Attending Delivery Team Meetings with Program DirectorsPreparing Delivery Plans in MPP Sharing Progress Reports with highlights and Lowlights to all Stakeholders on weekly basisPreparing Risk Mitigation Plans Hiring new associates and transferring some associates from Offshore to Onshore as per the Project requirementsEnsuring that quality services are delivered with regard to the agreed Service Level AgreementsTranslating customer requirements into working instructions for Delivery; creating Procedure and Agreement DocumentsBuilding and maintaining customer relationships

Mumbai, Maharashtra, In

 Managing - Direct Subordinates – 3 Supervisors; Indirect Subordinates - 9  Attending Delivery Team Meetings with Program Directors Preparing Delivery Plans in MPP  Sharing Progress Reports with highlights and Lowlights to all Stakeholders on weekly basis Preparing Risk Mitigation Plans  Hiring new associates and transferring some associates from Offshore to Onshore as per the Project requirements Ensuring that quality services are delivered with regard to the agreed Service Level Agreements Translating customer requirements into working instructions for Delivery; creating Procedure and Agreement Documents Building and maintaining customer relationships

Mumbai, Maharashtra, In

 Leading the migration team consisting of 3 onshore and 4 offshore members Attending Migration workshops with Migration Analysts Effort estimation of the work Sharing progress reports with managers Supporting all Migration cycles Coordination between onshore and offshore

Mumbai, Maharashtra, In

 Having daily calls with Customer for sharing Production Report Leading team of 4 at offshore Coordinating with onshore counterpart for day to day activities Distributing incidents/problems within the team based on priority Bringing automation as much as possible

Bangalore, Karnataka, In

Bachelor Of Technology - Btech, Computer Science

High School, Pcm