Responsibilities:• Provided white-glove concierge technical services to C suite executive, VIP, and board members to CEO’s family entities, holdings company, and all subsidiaries.• Certified PMP with 2-year experience on managing and lead technical initiatives for user enhancements and cost reduction on services.• Certified CISSP and CISM with experience on evaluating risk, security hardening, and standards implementations.• Creative problem-solving skills to fulfill demanding and time sensitive asks from C suite.• Liaison to service desk, IT contractual providers and external vendorsProvided proactive technical support for C suite and system administrator to parent companies and subsidiaries; provided 24/7 local and remote support. Accomplished numerous IT deployments and initiative projects to harden IT security, enhance user experience, consolidate services and transition from on-premises services to cloud-based platforms utilizing VMware vSphere and Microsoft Azure. Audited and negotiated new contractual pricing with existing service vendors to consolidate service contracts and cost reduction. Assessed and conceived new IT security policies, standards and procedures for automation utilizing Agile methodology. Managed regional IT support teams and mentored team members’ career growth.Skills and Expertise: • Apple iOS and macOS• Citrix Workspace App• Cylance Protect• FortiNet Cloud• Intuit QuickBooks• Level3 Cloud Audio Conference Bridge• Microsoft Azure Active Directory• Microsoft Dynamics GP• Microsoft Exchange• Microsoft Intune Mobile Device Management• Microsoft Office 365• Microsoft OneDrive• Microsoft SharePoint• Microsoft Windows Active Directory• Microsoft Windows Remote Desktop• Microsoft Windows Server 2019• Microsoft Windows 10• Microsoft 365 Administration• Mimecast Email Security• RingCentral Administration• RSA Authentication Manager• Symantec Endpoint Protection• VMware vSphere• Veeam Backup• Zoom Administration

Responsibilities:• Provided proactive white-glove technical support for C suite, board members, executive vice presidents, and senior leadership individuals.• Evaluated and performed rigorous testing on new hardware prior to general deployment.• Ensured all information is secure with the latest encryption.• Global video administrator and POC for all high-level executive B2B meetings and webcast. • Ensured a positive user-experience with assurance of connection and all security and encryption measures are enforced on multiple collaboration bridging solutions.Accomplishments and Awards:• Awarded two individual Global IT Pacesetter awards in FY2015 and FY2017.• Awarded two Global IT Team Brilliance awards in FY2014.• Awarded eight individual performance awards in FY2012-FY2014.Senior member of Oracle’s global executive support team; provided 24/7 white-glove support for VIP users. On-boarded newly hired executive staff on technical training and security awareness; providing a positive 1:1 user-experience to overcome technical boundaries. Planned and executed all Unified Communication initiatives for C suite and VIP executives in North America. Involvement with special projects such as mergers and acquisitions, video room designs, and integrations for executives’ office and home locations.Skills and Expertise: • Apple iOS and macOS• Cisco TelePresence Management System• Cisco TelePresence Video Communication Server – Controller • Cisco TelePresence Video Communication Server – Expressway• Cisco Unified Call Manager• Codian ISDN Gateway• Crashplan Pro• McAfee Drive Encryption Administration• Microsoft Office 2016• Microsoft Windows 10• VMware AirWatch EMM

Responsibilities:• Administrator within BEA’s Windows domain - Active Directory, Exchange, Unix via Samba.• Managed and facilitated four desktop support tier two engineers.• Deploy, support and asset management of hardware and software.• Proactive support and maintenance.Administrator for all network access within the BEA Windows Domain and Unix server shared file directories and network equipment. Independently managed an end user environment for approximately 300 users while managing a team of desktop support engineers.