• Data analysis: Analyzes complex business problems and issues using data from internal and external sources to provide insights to business users.• Acts as a link between business users and technology teams.• Extract, analyze, document and validate business requirements and processes.• Document technical specifications in accordance with customer standards.

• Launched the Blueprint Initiative: A project within the Bell Mobility Radio department aimed at enhancing the accuracy and efficiency of business processes resulting in a 35% improvement in service levels for the Centre d’assistance des Équipements RENIR Team.• Selected for a new temporary team in Toronto from Jan 2023 - June 2023 to prepare for SAP implementation and document new business processes.• Performed capability gap analysis: Assessed company needs and charted a clear… Show more • Launched the Blueprint Initiative: A project within the Bell Mobility Radio department aimed at enhancing the accuracy and efficiency of business processes resulting in a 35% improvement in service levels for the Centre d’assistance des Équipements RENIR Team.• Selected for a new temporary team in Toronto from Jan 2023 - June 2023 to prepare for SAP implementation and document new business processes.• Performed capability gap analysis: Assessed company needs and charted a clear roadmap towards stated goals.• Outlined requirements and timelines for the SAP implementation.• Documented and optimized innovative business processes. Show less

• Identification of the organization's strategic needs.• Analysis and identification of best practices in terms of cybersecurity and data confidentiality for similar organizations (NPO).• Definition of a cybersecurity strategy adapted to the foundation's needs, and identification of the key stages in implementing the strategy in the form of a roadmap.