- B2B Collections receiving incoming calls on Five9 Dial System/making out coming calls.- Creating and updating notes in CUBS system

- Monitor ADP’s NSF bank accounts for replacement funds to confirm when funds have been received.- Reporting duties are completed such as Bank reports, Refund Sign Off, Daily Aging.- Analyze at-risk clients by utilizing credit reports, client history and FI information. Submitting recommendations to Credit Team as required.- Documenting client communication and conversations in Collections Activity System-OneNote.- Fraud investigator/ monitor customer past due account balances on the A/R reports.- Negotiate specific payment plan arrangements with debtors.- Investigate discrepancies to resolve outstanding customer accounts.- Contact and track debtors, encouraging timely repayment.- Create and implement debt collection course of action.

- Locate and contact debtors for payment-related inquiries & outstanding balances.- Monitor assigned accounts to identify unresolved debts.- Investigate historical data for outstanding invoices.- Make recommendations and take action to encourage timely debt payments.- Update account status & improve documentation.- Handle customer questions & complaints/reconcile customer payments.- Create trusted relationships with debtors, when possible, to avoid future issues.- Alert superiors of debtors unwilling or unable to pay when necessary.- Work with other teams such as Accounting & Sales to capture information necessary for collections and update customer records. Also worked on other duties, as assigned.

- Handle and resolve customers billing and payment issues.- Verify and reconcile receivables between QuickBooks and RSRS database total with billing summary/Monitor customer payments.- Issue and email monthly account statements to customers.- Process customer payments including cheques and credit card transactions.- Contact customers to collect outstanding accounts receivables.- Enter customer invoices for all services and products sold in accounting system.- Liaise with other departments as necessary to reconcile discrepancies in services rendered and file box inventories.

- Working as the Accounts Payable analyst / Accounts Receivable specialist and Billing.- Review all invoices/payable documents for accuracy, ensuring all invoices are matched to Purchase orders and are approved by corporate policies.- Support daily accounting review of approved invoices and employee expenses.- Ensure payments are appropriately scheduled to take advantage of credit terms, always being issued in compliance with terms. Also, research and resolved a variety of routine internal and external inquiries concerning invoice discrepancies and account status and provide timely resolutions.- Daily use of Simply Accounting, Microsoft Excel & PowerPoint. Assists with client intake by obtaining information, completing documentation required for admission, also obtaining additional client info.- Sort & distribute mail/Ordering office supplies.

- Handle customer questions & complaints, while building genuine relationships with customers.- Transforming inquiries into opportunities through engaging conversations, also maintain accurate records in CRM. Sustaining the sales cycle, from prospecting to contract negotiation and beyond, ensuring seamless client experiences at each touchpoint.- Identifying and understand their product or service needs, while suggesting products and services to meet those needs. Being the primary contact for customers.- Answering phone lines/ Take messages/ Preparing invoices and deposits.- Provides assistances to team members daily and with schedule changes.- Filling/ Daily courier logs/ Photocopying/ Scanning documents.- Work with little/ no supervision. Training new employees.