Hilary Schwartz Email and Phone Number

Within Marriott's Continent Lodging Services - Americas organization, Operations Support Resources offers a comprehensive, sustainable and flexible team of operations managers who deploy into task force assignments based on properties’ management vacancies and short-term staffing needs. While on assignment, team members foster operational excellence by providing technical and business acumen, sharing best practices, encouraging associate training, serving as subject-matter experts for continent and brand initiatives. First In Market Miami Food and Beverage Manager for the Operation Support Resource TeamProperties Supported: - Miami Beach Edition- Basement Miami(Night Club with bowling alley and skating rink)- Miami Marriott Biscayne Bay Hotel- Food and Beverage Manager

- Responsible for the day to day operation of Steak954- Directly accountable for the maître d/host team - Was directly responsible for all event bookings and execution prior to corporate events team presence - Responsible for all china, glassware, and silverware for the restaurant- Assisted in the ordering, inventory and roll out of all new uniforms for the front of the house team - Assisted in the updating and roll out for updating brand standards of steps of service for front of the house staff- Certified Food Handler Certificate

- Responsible for the entire operation of TRACE Restaurant- Directly accountable for pushing the operation forward which includes but is not limited to raising service levels, enhancing financial performance, implementing and maintaining Marriott brand standards, leadership development and hitting all targets in the forecast. - Quarterly inventory, and responsible for daily cost control through smart ordering, the p mix and continually educating my floor managers- Attends and actively contribute to all department head meetings including the P&L review, marketing meeting, productivity, goals accountability, and guest voice review. - Revamped the entire wine program and increased wine sales in the restaurant having a focus on local wines, and wines the talent are passionate about. - Motivate and continually coach all talent and leaders to drive them to perform at their highest levels, resulting in increased guest loyalty, repeat business, and higher talent & leader retention. - Enhanced the restaurant’s private event execution and increased meeting planer loyalty scores for the outlets.- Grew sales year over year by empowering and educating talent on the numbers side of the business as well as created engaging and fun contests for the team to drive sales and revenue competitively.

- Cultivated and implemented on-boarding training and steps of services for all positions, weekly side work duties, and daily training topic calendar- Created schedules for all line level talent in both TRACE Restaurant and Living Room Bar, creating proper templates and requests using starshift and shift notes; ensured that productivity hours were all met in all positions - Implemented and coached talent and other managers on performance and attendance tracking with proper follow up and coaching, reduced turnover from previous year by 12%- Developed reward concierge referral program for hotel welcome desk, residential desk and concierges to assist in booking online open table reservations - Helped our marketing team develop and initiate new programs to generate additional revenue flow: Lunch on Fly, and Dinner Series - Achieved an 8.5 in GEI and 5 in CEI for 2015, raise starvoice scores over 10%, all shop scores improved over last year, ecosure audit of 93%

-Manages multiple outlets including: Coffee shop, In Room Dining, Lobby Bar & 3 meal a day restaurant -Trained in New York City Dos Caminos locations to better understand brand knowledge, established great relationship with BR Guest hospitality -Implemented specific side work duties for servers, server assistants, greeters, baristas, and bartenders.-Created capture rate tracker for outlets to better forecast and staff to control productivity -Executed multiple large group functions for special events and meeting for associations, companies and families -Help maintain our social media, media coverage with sales manager -Trained in starshift, starsouce, adaco-Assisted in implementing new star amenity program and bar menu

•Assist in daily operations, payroll and LMS•Created new scheduling VIP shift rotation •Achieved 89.4% in Quality Assurance Audit; 92% in Food and Beverage •Piloted Smarttender•Established and maintaining customer/server comment log •Implemented hot box policy to drive In Room Dining Quality of Service to 85; currently at 85.7•Executed hotel wide Guestware initiative by installing drop boxes throughout the hotel to enhance guest experience

•Assisted management with implementing price points for large private functions Generating 10K in 3 months•Plan and organize all Holiday Brunch operations – 20K revenue per Holiday •Increased Food & Beverage quality of service 2.6%; to 81 in 2011 •Managed guest satisfaction through $1.2 million restaurant renovation, maintaining GSS at 82.4 •Assisted management with on floor supervision