Hilary Wainwright Email & Phone Number

Managing the entire post-sale customer journey, including new customer implementation, technical customer support, and traditional CS account management.Provide project management for VIP customers throughout a highly technical implementation processDevise and deliver improvements to the implementation, success, and support processesOversee a team of six.

Remote

When I joined the Onboarding Department there were no established procedures, no documented processes, and no way to see if customers were even being onboarded. After working with the team to understand what they were currently doing, I then got to work documenting the current process, working with RevOps to track the customer onboarding journey in.

Remote

During the pandemic, like many companies, Lavu had to let go of a number of employees. Those of us left went into all-hands-on-deck, wear whatever hat needs to be worn mode. I was asked to oversee the redesign of our online ordering platform, MenuDrive. I worked with a team of designers, developers, and product managers to reskin and optimize the software.

Remote

Managed the creation and publication of content across multiple company websites, social media platforms, and review sitesLed the internal content marketing team and external freelancersOversaw the execution of email, Google, and Facebook marketing campaignsCrafted press releases and oversaw the release processImplemented processes for tracking and.

Remote

• Compose original marketing content for a variety of platforms
• Ghostwrite articles for C-suite management
• Interview customers and SMEs
• Create and execute email marketing campaigns
• Perform reputation management duties
• Edit and proofread freelance writing contributions

Remote

After getting my graduate degree in professional writing I started my own business to gain experience creating various types of content. B2B & B2C freelance writing, proofreading, editing, and content creationEditing books for publicationPromotional marketing campaignsEmployee handbooksProduct descriptionsEditing websites for grammar and styleWriting.

Albuquerque, New Mexico Area

I was hired as a temporary cashier to help during the pre-semester "rush" at the bookstore. At the same time, the University was preparing to open a new retail store at the athletic venues and I was selected to stay on as a permanent employee to help get the store up and running and then manage it. From there I moved on to manage both the athletic stores.

Master’S Degree, Rhetoric And Composition/Writing Studies

Bachelor'S Degree, History