Hilary Wright Email & Phone Number

Lisburn

Abingdon

Product Manager – Online Safety Products and Services RM PLC – April 2012-PresentResponsible for in-house and third party web filtering/monitoring software as well as creation of online safety training courses for students, teachers and parents.Product Manager – Network Management Software RM PLC – Jan 2008-April 2012Responsible for network/classroom management software products for education market.Main responsibilities • Maintaining roadmap for product portfolio (annual revenue of £1 million+)• Defining and conducting research to identify customer needs• Identifying new business opportunities• Developing business justification and approval of business cases for new product development• Negotiating with 3rd parties while working closely with legal team• Determining pricing, planning, forecasting and monitoring the performance of products’ order intake and shipment volumes• Working in cross company teams – development, testing, sales, marketing, support, training, finance and legal• Copy writing for both internal and external publications• Process improvement – saved £238k over 2 years through introduction of downloads and online documentationProject Co-ordinator – Broadband Installations - RM PLC – April 2006-Jan 2008Main responsibilities • Planning & organising BT & router installations • Coordinating the configuration and dispatch of routers• Arranging a suitable installation time for customers and ensuring BT engineer turned up on time• Communicating with customers & suppliers Executive Officer -Invest Northern Ireland – September 2004 – April 2006Awarding of grants to local businesses for installation of ICT equipmentTravelling – January 2004 – July 2004Customer Service Advisor – Ulster Bank – June 2002 – January 2004RAP Graduate programme – BIC Systems with placement at PRONI – September 2001 – June 2002Customer Service Advisor – GEM – September 2000 – September 2001

Master Of Arts (Ma), Applied Languages And Translation (French & German)

Education record