• Developed strategic plans including customer identification and prioritization, competitive analysis, business success requirements, implementation plans, and future trend identification.• Created integrated marketing and sales strategy through market research, sales planning, and implementation with timeline, budget, actionable roles and responsibilities.• Evaluated business models to identify and resource for organization scaling versus linear growth.• Optimized procedures through mapping and redesign, resulting in reduced costs, increased efficiency, and improved human resource allocation.• Created implementation plans for managing the effects of new business processes, changes in organizational structure, and cultural changes.• Designed and resourced the PMO to fit with organizational structure and culture ensuring alignment between business strategy and project management practices within the company.• Identified training needs and designed a competency-based assessment tied to business strategies and goals to improve the performance management system.

• Led the Sales, Account Management, and Marketing & Communications teams.• Created and implemented integrated customer engagement plans for medium and large cap pharmaceutical clients resulting in 38% sales growth.• Created and implemented an updated sales process resulting in increased annual sales from $10.5M to $16.2M in 2017.• Directed all marketing efforts including product strategy, content creation, and channel distribution.• Managed enterprise projects including implementation of new client management software and generation of capacity planning metrics across the organization.• Aligned market conditions and client-specific recommendations to develop additional services.

• Engaged with pharmaceutical clients to create and manage branding and medical education across the targeted customer base, under new product launch and product expansion.• Directed design through delivery of marketing, scientific, and medical education materials (print, electronic, mobile applications) for pharmaceutical clients, totaling $2.2M annually.• Oversaw the design and delivery of all projects within a franchise of business, resulting in 100% client satisfaction.• Directed project teams to ensure content, graphic design, and application of technology supported the client strategy.• Designed and managed creation of evidence-based medicine for diverse stake-holders (medical, regulatory, legal) and audiences (key opinion leaders, nurses, nurse navigators).• Created integrated project development plans, including charters, deliverables, timelines, budget, and resource requirements for each project.

• Managed all training operations of this international learning platform provider.• Planned and oversaw implementation and integration process for all clients• Developed and directed delivery of standard and custom training programs, including more than 20 full-day live sessions in client locations, 100 live webcasts, and 30 on-demand courses annually.• Collaborated to define and monitor creation of new software product lines.• Designed and directed internal training of national sales force on product lines and capabilities.

• Managed $1M client portfolio with 100% renewal rate.• Secured add-on and renewal business with existing clients, resulting in 20% margin increase.• Managed post-sale client engagements, serving as principal point of contact for issue resolution and inside sales. • Collaborated with multiple departments to resolve client contract issues, fee changes, and billing questions. • Created internal and external training program for LearnLive web-based solutions.

• Developed high-volume schedule of web-based education programs for accounting professionals. • Recruited content providers and managed development of content into web-based programs.• Organized and directed national collaborative content network among 35 accounting organizations. • Collected specifications for online course platform then created and implemented alpha and beta testing plans for finished product.

• Managed nationwide sales of accounting-related education programs. • Translated needs into new training programs / service offerings, including web-based learning options for various industries. • Recruited, hired, and trained local and virtual team of professional accounting trainers / instructors delivering group learning programs (lecture, seminar, and workshop) across the country.