Hilary Ellmers

Hilary Ellmers Email and Phone Number

Learning & Development Professional with 8+ years experience in ILT, VILT, and Documentation | Nordstrom Alum @ Collective Data
cedar rapids, iowa, united states
Hilary Ellmers's Location
Cedar Rapids, Iowa, United States, United States
Hilary Ellmers's Contact Details

Hilary Ellmers work email

Hilary Ellmers personal email

n/a
About Hilary Ellmers

Experienced Learning Specialist with a demonstrated history of working in the retail industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Sales, and Retail. Strong Customer Service professional graduated from Burlington Community High School, Burlington, Iowa.

Hilary Ellmers's Current Company Details
Collective Data

Collective Data

View
Learning & Development Professional with 8+ years experience in ILT, VILT, and Documentation | Nordstrom Alum
cedar rapids, iowa, united states
Employees:
18
Hilary Ellmers Work Experience Details
  • Collective Data
    Implementation Manager
    Collective Data Oct 2023 - Present
    Cedar Rapids, Iowa, United States
    • Develop & maintain project plans, timelines, and resource allocations, ensuring efficient project execution and on-time delivery• Conduct performance evaluations, goal setting, and regular check-ins to align team members’ objectives with company goals• Collaborate closely with cross-functional teams, including Client Success and Sales, to drive project milestones and deliverables
  • Collective Data
    Implementation Coordinator
    Collective Data Jul 2021 - Oct 2023
    Cedar Rapids, Iowa, United States
  • Nordstrom
    Learning Specialist
    Nordstrom May 2015 - Jul 2021
    Cedar Rapids, Iowa
    Supporting Nordstrom.com Customer Care in a division of the Learning & Leadership eCommerce team• Facilitating trainings for classes of up to 30 participants, both in-person and virtually for work at home employees• Developing training materials for a contact center group• Maintaining a professional relationship with other departments within Nordstrom Corporate offices through written communication• Ensure accuracy in sending communication via email to over 1,000 readersHighlights: October 2015-May 2016▪Project Lead for a Case Management system for training & implementation September-November 2016▪Traveled to Las Vegas to assist with launching and onboarding Customer Care partner of about 300 employeesMarch-August 2017▪Project Lead for a privacy update to Customer Care April 2017-current▪Project Lead for revamping communication within Customer Care enterpriseFebruary 2018 - July 2019▪Project Lead for consolidating 500+ procedural reference documents in Microsoft Word & Excel into 30+ streamlined documentsJuly 2019-current▪Project Lead for hiring, training, and managing 30 Peer Coaches for Nordstrom.com Customer Care. Peer Coaches assist with New Hires during onboarding.
  • Nordstrom
    Lead Customer Service Specialist
    Nordstrom Jun 2013 - May 2015
    Seattle, Washington
    Assist customers outside of the United States with order inquiries • Assist Customer Service Specialists via the Help Line, ensuring correct direction/information was given to the customer • Assist escalated customers
  • Nordstrom
    Customer Service Specialist
    Nordstrom May 2011 - Jun 2013
    Cedar Rapids, Iowa
    Assist customers with inquiries about their orders and items sold on Nordstrom.com via phone, chat, and/or email • Ensure all quality expectations are met on every contact
  • Family Video
    Customer Service
    Family Video May 2009 - Jun 2011
    Cedar Rapids, Iowa
    Assisting customers positively to provide the best experience Some responsibilities include:• Opening and closing the store (was key holder for 4 different locations)• POS Register balancing• Keeping track of staffing through intake/outtake schedule

Hilary Ellmers Skills

Customer Service Retail Microsoft Office Leadership Microsoft Word Powerpoint Microsoft Excel Sales Management Social Media Communication Personal Development Life Skills Leading Meetings

Hilary Ellmers Education Details

  • Burlington Community High School, Burlington, Iowa
    Burlington Community High School, Burlington, Iowa

Frequently Asked Questions about Hilary Ellmers

What company does Hilary Ellmers work for?

Hilary Ellmers works for Collective Data

What is Hilary Ellmers's role at the current company?

Hilary Ellmers's current role is Learning & Development Professional with 8+ years experience in ILT, VILT, and Documentation | Nordstrom Alum.

What is Hilary Ellmers's email address?

Hilary Ellmers's email address is hs****@****ata.com

What schools did Hilary Ellmers attend?

Hilary Ellmers attended Burlington Community High School, Burlington, Iowa.

What skills is Hilary Ellmers known for?

Hilary Ellmers has skills like Customer Service, Retail, Microsoft Office, Leadership, Microsoft Word, Powerpoint, Microsoft Excel, Sales, Management, Social Media, Communication, Personal Development.

Who are Hilary Ellmers's colleagues?

Hilary Ellmers's colleagues are Joziah Grimm, Tricia Sawyer, Lynneita Volding, Kaylie Wonase, Tim Draeger, Evan Ernst, Stephanie Neff.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.