Hilary Snyder Email & Phone Number

Farmers Branch, Texas, United States

Carrollton, Tx

Carrollton, Tx

• Created, structured and staffed a Corporate Policy and Procedure Department from scratch. Prior to my start at Fairway, there was no consistency on documented standards/policies and procedures.• Worked closely with the Chief Compliance Officer to document a detailed CMS (Compliance Management System).• Performed extensive research and attended several classes and conferences to stay abreast of CFPB regulations.• Responsible for the implementation and follow up of all action plans… Show more • Created, structured and staffed a Corporate Policy and Procedure Department from scratch. Prior to my start at Fairway, there was no consistency on documented standards/policies and procedures.• Worked closely with the Chief Compliance Officer to document a detailed CMS (Compliance Management System).• Performed extensive research and attended several classes and conferences to stay abreast of CFPB regulations.• Responsible for the implementation and follow up of all action plans implemented as a result Internal Audit recommendations/findings. • Extensive knowledge of state and federal guidelines, such as HMDA, ECOA, FCRA, SCRA, GLBA, and TRID.• Active participant in responding to compliance based items for state, regulatory, warehouse and investor exams.• Implemented a CFPB Preparedness Committee that met on a monthly basis to discuss progress on current initiatives in place to ensure Fairway is in compliance with CFPB requirements. • Consulted with the business to develop clear and concise policy and procedure documentation using sound business writing skills. Provided ideas and recommendations regarding the evolution of current documentation.• Played a major role in ensuring all documentation and processes were updated to be in compliance with the roll out of TRID (TILA RESPA Integrated Disclosure) rule.• Executed a contract with a third party vendor to complete Internal Audit functions for the company for 18 months. Also interviewed and hired a permanent Internal Auditor that helps manage the relationship with the vendor and will eventually grow the Internal Audit Department within the company.• Led initiative to implement a document management software, ConvergePoint, to streamline the full policy and procedure lifecycle.• Monitored regulatory changes to ensure that processes and policies are updated accordingly. Show less

Irving, Tx

• Implemented a new corporate Policy and Procedure platform • Created and implemented a standard Policy and Procedure workflow• Hired, trained and managed a team of technical writers • Organized and lead meetings with top executives in the company to create/update P&Ps in order for them to be current on the most recent regulatory demands• Worked closely with PMO to ensure that when system enhancements are made, the appropriate updates are made to P&Ps• Created and sent out… Show more • Implemented a new corporate Policy and Procedure platform • Created and implemented a standard Policy and Procedure workflow• Hired, trained and managed a team of technical writers • Organized and lead meetings with top executives in the company to create/update P&Ps in order for them to be current on the most recent regulatory demands• Worked closely with PMO to ensure that when system enhancements are made, the appropriate updates are made to P&Ps• Created and sent out corporate communications regarding regulatory changes • Worked closely with the Training department to ensure that all changes are communicated clearly to all associates• Converted over 200 Policy/Procedure/MPP documents over to a new streamlined template while working closely with the business to ensure that all information is kept current and is still applicable Show less

-Gathered project requirements for various projects and developed detailed project plans.-Submitted weekly updates/reports on multiple projects that were in process. (Including but not limited to GANTT charts & TARR lists.)-Led projects to create over 65 Consistency Manuals for Short Sale, REO & Deed in Lieu QA Departments. -Completed POC referrals and validations-Organized and led training class for POC referrals and validations -Created cost-benefit analysis’ to… Show more -Gathered project requirements for various projects and developed detailed project plans.-Submitted weekly updates/reports on multiple projects that were in process. (Including but not limited to GANTT charts & TARR lists.)-Led projects to create over 65 Consistency Manuals for Short Sale, REO & Deed in Lieu QA Departments. -Completed POC referrals and validations-Organized and led training class for POC referrals and validations -Created cost-benefit analysis’ to support projects-Identified gaps in business processes & procedures and conducted deep dive sessions to align all processes.-Led projects to implement changes to various servicing departments Policies and Procedures (Specializing in regulatory changes - Ex: NMS & CFPB).-Conducted Test Attribute Risk Rankings on QA processes.-Created a standardized QA Testing Template and rolled it out to all QA departments within the company.-Created a SharePoint site and a standardized intake process for all QA change submissions.-Created and updated Policies and Procedures for various servicing groups -Developed training documentation for various REO applications.-Led training classes and programs for various servicing departments.-Created Visio process maps for QA lines of business. Show less

Reporting from several tools such as Micro Strategy, VPI, SIMS and e-Oscar.Provided monthly KPI (Key Performance Indicators) and KRI(Key Risk Indicators) for several departments.Created monthly Power Point decks to review statistical analysis for all customer facing departments.Provided daily performance data for multiple departments.Updated and maintained productivity score cards to reflect individual and departmental goals for several customer facing departments.Created… Show more Reporting from several tools such as Micro Strategy, VPI, SIMS and e-Oscar.Provided monthly KPI (Key Performance Indicators) and KRI(Key Risk Indicators) for several departments.Created monthly Power Point decks to review statistical analysis for all customer facing departments.Provided daily performance data for multiple departments.Updated and maintained productivity score cards to reflect individual and departmental goals for several customer facing departments.Created many special reports and ad hoc reports upon request. Show less

Fort Worth, Tx

Created first widely used Share Point site for Customer Facing DepartmentsCreate and update Policies and Procedures for customer facing and non-customer facing departmentsReporting and analytics - both scheduled and ad hoc.Built relationships with associates across the company to confer with department Subject Matter Experts and determine subject material to be developed into policies and proceduresAnalyzed company system, supplemental directives or business developments as well… Show more Created first widely used Share Point site for Customer Facing DepartmentsCreate and update Policies and Procedures for customer facing and non-customer facing departmentsReporting and analytics - both scheduled and ad hoc.Built relationships with associates across the company to confer with department Subject Matter Experts and determine subject material to be developed into policies and proceduresAnalyzed company system, supplemental directives or business developments as well as regulatory changes to identify need for revisions, development and implementation according to processReview and develop workflow efficiencies to enhance business requirementsWhen necessary, research additional sources (e.g. Internet, technical references, books…) for information needed to clarify documentation.Produce documents in all Microsoft applications and PDF as needed.Gather business requirements and develop project plans and timelines and developmentPrepare project plans that include high level cost analysisDelegate and lead initiatives as dictated by management Show less