Hilary Whatley Email & Phone Number

Haslet, Tx, Us

Grapevine, Texas, United States

Dallas, Texas

Dallas, Texas

School Age Services

May 2014 – PresentOrangetheory FitnessRegional Educator and Studio Manager (December 2015-Present)> Training and ongoing development of new studios in our region> Training of new staff for all 8 studios > To generate and grow profit for the studio through gaining new sales and increasing our client base> Staffing for all Full Time and Part Time staff: Recruiting, interviews, hiring, training, daily schedules, staff reviews, disciplinary write ups, ongoing development, firing.> 92% regional customer service rating (National Average 78%)> Quarterly studio audits for 6 studios Assistant Studio Manager (June 2015-December 2015)> Kept studio retention under 6% (National average 7.2%)> Handled all hiring/training/firing for staff of studio> Studio staff direct report count: 6> Assisted in staff scheduling> Handled all client concerns> Worked with local companies, schools, police and fire departmentsSales Associate- Coppell, TX (May 2014-June 2015)> Greets members and guests promptly, member check ins> Responsible to know all clients (all clients) by first and last name> Exceeded individual sales goal 11/13 months> Responsible for 40 follow ups (calls and emails) each shift (leads and members)> Recognized for exceptional customer service

Dallas/Fort Worth Area

Elevation HealthWellness Director> Created new fitness objectives/programs for the company and their clients> Assisted the Doctors on health talks in the community (hospitals, businesses, senior living communities, schools)> Tripled company’s screening amount in less than 3 months

Dallas/Fort Worth Area

MassMutualExecutive Assistant> Maintains executive’s appointment schedule by planning and scheduling meetings, conferences and travel.> Produces information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics. > Prepares reports by collecting and analyzing information.> Worked closely with Underwriter to ensure all documents were submitted and approved in a timely manner

Dallas/Fort Worth Area

Sylvan Learning CenterAssistant Center Director> Assisted in overall customer experience, sales and day-to-day operations to achieve performance goals and grow the center.> Met with school personnel to establish and nurture relationships, center marketing and student’s updates/progress. > Assisted with job and membership fairs> Student scheduling for more than 175 students> Performed ongoing meetings with each family to discuss student’s progress. > Interacted with students (Pre K-12th) on both a small group level and individual level