Hilary Yaffa, Mba Email & Phone Number

Michigan, United States

Livonia, Mi

º Led the discovery, development, deployment and ongoing support of internal projects for the divisionº Developed process and documentation for over ten beta products while partnering with various departments and vendors across print and digital. Provided training, associate support and leadership updates to drive awareness and process adoption.º Created and implemented a client quoting tool, integrated rate card and other tools for 120 associates that increase standardization, reduce complexities and/or drive efficiencies. Evaluated robotic process automation (RPA) where appropriate.º Created and maintained standard communications for the division. SharePoint site owner for my team.º Developed and maintained role specific process maps, beta toolkit and project management toolkitº Organized associate events and communications as a Positive Energy Committee member and Wellness ChampionIn 2020, Harland Clarke, NCH, QuickPivot, and Valassis were unified under the Vericast brand to harness the collective value that the individual lines of business deliver to clients.

Livonia, Mi

º Business support on transformational implementation of the Configure Price Quote system in Salesforce for 200+ sellersº Participated in story writing and user acceptance testing (UAT) on agile technology projects, while participating in agile ceremonies. Utilized Rally and Jira.º Developed and implemented seller demonstrations, communications and user documentationº Co-led training sessions for sellers, including guiding user through best practices, driving awareness of new enhancements, fielding questions, capturing feedback and identifying defectsº 2016 MDT Excellence Club Agility Award recipientº 2017 Pillar of Excellence Award recipient

Livonia, Mi

º Partnered with internal teams to create an enhanced client experience across the quote to cash process to drive efficiencies and optimize the company for future growthº Coordinated the transition of 1,500 accounts while maintaining executional excellenceº Facilitated training nationwide, with a focus on consolidation of responsibilities, standardized processes and implementation of process improvements to improve cycle timeº Facilitated process mapping and priority matrix sessions, led change management exercises, and measured adoption of tools by analyzing data.

Livonia, Mi

º Led new product initiatives in the $37 million division. Consulted on product development, developed cost analysis, created formal documentation and conducted training to support new initiativesº Built and maintained relationships with print vendor and merchandising vendors that service over 15,000 storesº Managed in-store program and retailer details with cross functional departments, retailers and vendors for top advertisers

Livonia, Mi

º Led and coached a team of 15 associates that produced our direct mail product, ranging from small to $7.8 million campaigns for top advertisersº Supported team members on solo and frequent shopper based programs locally that included duplex imaging or product sampling at our fulfillment location in Mexico. Supported seller efforts to present solutions and secure the business.º Maintained an understanding of USPS rules/requirements and conducted postal training for division

Livonia, Mi

º Project manager of small to 30 million piece direct mail campaigns, quarterbacking information to various cross-functional areas and external vendorsº Managed schedules, retailer sell-in, budgets, program success and issue resolution for solo and frequent shopper based programs to increase consumer loyalty

Livonia, Mi

º Managed art, data, variable imaging and solo direct mail details for top CPG, quick service restaurant and grocery clients, ranging up to 2.6 million duplex imaged pieces. Partnered with cross-functional departments, vendors and USPS for flawless execution.º Developed and managed training program for new associatesº 2004 Valassis Operations Employee of the Year Award recipient

Livonia, Mi

º Priced and executed newspaper media promotions for top advertisers including McDonald's and Carquest

Bachelor Of Arts (Ba), Economics & Management

Activities and Societies: Alpha Xi Delta (President), Omicron Delta Epsilon (Economics Honorary), Mortar Board (Academic, Scholarship &.

Master Of Business Administration (Mba)