Hilda Baker Email & Phone Number

Texas, United States

Texas, United States

Lancaster, Texas, United States

• Following quality control matrix accurately scan prescription barcodes and place prescriptions into proper sized mailing envelopes or boxes.• Place correct accurate patient refill documents and return address label into the package and add packing material to protect the contents from leakage or damage.• Properly close and seal the containers, while placing an address label on the package and sending the completed order to the manifesting area.• Maintain stock and a clean work area.

Dfw

Customer Service Associate (Remote)Maintain positive, empathetic and professional attitude toward customers at all time. • Promptly respond to customer inquiries• Communicate with customers through various channels • Acknowledge requests and resolve issues and complaints • Maintain accurate knowledge of our mortgage products • Process customer orders, forms and applications• Keep accurate and complete records of interactions, transactions, comments and complaints. • Communicate and coordinate with other departments/areas as necessary to ensure customer satisfaction• Provide superiors with feedback on the efficiency of processesMaintain positive, empathetic and professional attitude toward customers at all time. • Promptly respond to customer inquiries• Communicate with customers through various channels • Acknowledge requests and resolve issues and complaints • Maintain accurate knowledge of our mortgage products • Process customer orders, forms and applications• Keep accurate and complete records of interactions, transactions, comments and complaints. • Communicate and coordinate with other departments/areas as necessary to ensure customer satisfaction• Provide superiors with feedback on the efficiency of processesMaintain a positive, compassionate and professional approach towards customers at all times; promptly respond to their questions; communicate with them through various channels; acknowledge requests; resolve issues and complaints; maintain and update self-knowledge of our products; process customer orders, forms and applications; keep complete and accurate records of interactions, transactions, comments and complaints in each customer’s record; communicate and co-ordinate with other departments/areas as needed to ensure customer’s satisfaction and provide superiors with feedback on the effectiveness of our processes.• Receiving multiple bonuses for outstanding service and upselling.

Dfw Metroplex

Worked remotely and in-office. Focused, resourceful mortgage industry professional with expertise in managing quality control matrixes for mortgage lenders, credit unions / banks and other financial institutions. Excels in supporting team operations and collaborating with internal staff and vendors to meet customer’s needs. Demonstrates keen administrative, technical and communication / interpersonal skills. A top performer recognized consistently for superior customer service; exceptional researcher and proofer, finding needed information for closing.Evaluated loan requests, analyzed financial data, and determined qualification of collateral and customer credit history. Maintained contact with loan customer, communicating progress of loan and obtaining any required documentation.• Received many accolades regarding completions of the tougher applications.

Dallas, Texas, United States

• Support Mortgage Operations Team by reviewing the file for compliance. Verifying and ensuring that mortgage loan initial disclosures and revised disclosures are accurate, contain all expected disclosure documents. Ensure all forms are completed and comply in totality with prescribed timelines under TRID. • Report all discrepancies back to Loan Officer/Originator. • Experienced with Encompass and familiar with Underwriting Desktop• Retrieve files from pipeline, review New Loans in Processing Queue and request: Appraisal; Full Title or Property Report; Activation of UDN; Flood Certificate and USPS Verification• Ordering & coordinating 3rd party services• Communicate updates to borrowers & agents• Complete Fannie Mae Form 1003• Support Post Closing Department in processing and verifying Final Documents – sorting, scanning and shipping physical final documents to individual investors

Plano, Texas

MORTGAGE TRANSACTION ASSISTANT | PENFED CREDIT UNION | DALLAS, TX | FEB. 2018 TO APR.2019• Providing support to mortgage operations team • Ordering & coordinating 3rd party services• Communicating updates to borrowers & agents• Working closely with Processors, support staff & Mortgage Loan Officers to ensure timely & accurate closings• Data entry, transferring application information from loan application systems to loan origination systems to open files. Complete Fannie Mae Form 1003, match liabilities and run desktop underwriting. • Consistently ranked among the top 3 Transactions Assistants, opening 10-14 files per day• Act as office assistant, responsible in ordering supplies, organize office events and shipping packages via FEDEX or USPS domestically and offshore.

Dfw Metroplex, Texas