Hilda Murphy-Phillips Email and Phone Number

Front Desk Manager: Provide consistency in day to day operations.Group Sales: Responsible for Motor Coach beginning with initial contact to the final billing.Managing Portals: Uploading inventory and maintaining portals for up to date information.

-Trained Front desk personnel-Participated in the selection of front office personnel - Scheduled front office personnel- Supervised and coordinated front office personnel - Maintained working relationships and communication with all departments- Verified that accurate room status was maintained and properly communicated - Resolved Guest problems quickly, efficiently and courteously - Updated room information. Maintained, monitored, and prepared group requirements. Relayed information to appropriate personnel. - Worked within the allocated budget for front office. - Enforced all cash handling, check-cashing and credit policies. - Upheld the hotels commitment to hospitality - Maximized room revenue and occupancy by reviewing status daily. - Operated all aspects of front office computer systems, including software maintenance, report generation and analysis, and simple configuration changes. - Ensured that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees - Monitored all V.I.P's, special guests and other requests. -Maintained a comprehensive and organized filing system.