Program and project support for global people operations including engagement survey analysis, rewards program coordination, training programs evaluation and assessment

Client relations and support through project life-cycle. Coordinating with the construction teams to ensure project timelines are met. Manage the procurement of all interiors finishes and select construction hard finishes. Manage the delivery of materials to jobsites. Communicate with other designers and jobsite managers. Manage the photo shoots for select finished projects.

Oversee HRIS and LMS systems and lead the planning and execution of projects aligned with the HR Strategy. Responsible for HR analytics in support of HR programs and for ensuring the integrity of all HR systems data. Identify process and system improvements to streamline operations and scale for growth. Streamlined Benefits communication by introducing video and online resources, creating significant cost savings and engaging employees.

Ensured the best possible development, implementation and evaluation of Peet's Learning programs via the Learning Management System, including those focused on job Onboarding and management training, as well as creating and executing sound operational structures and practices for the L&D Team. Managed the metrics and reporting for L&D on the HR Dashboard.

Designed and developed Retail Store Management Training Programs while leading the implementation of company LMS Learn.com - now Oracle Learn Cloud (from RFI to configuration and implementation). Established the eLearning and online resource structure and look/feel. Led the redesign and implementation of the Retail Management Training Programs.

Designed, developed, implemented and updated training programs. Managed Field Operations Training Team (12 People) establishing schedules, projects, and developmental opportunities. Established training strategy, based upon identified company needs.

Led the implementation and training of HR policies and procedures. Project Managed all efforts surrounding company merger integration and operations training efforts. Utilizing instructional design methodology and models, created relevant systems training, maintained multiple versions of training materials and lead communications to ensure training materials and internal support documents are consistent.

Formulated policies, documented processes, created programs, conducted needs analysis, updated and revised existing training programs, production and retail forms and support materials.

Managed Field Training Managers. Project manager for all Operations and Human Resources training program rollouts. Developed, directed and facilitated development workshops for all Retail Management. Directed new store and new manager training for multiple locations during high growth.