I am an experienced customer service representative with close to three years of experience. I hold a Diploma in purchasing and supplies management from The University of Nairobi.More to that I am a certified virtual assistant.My roles which have varied between customer service and procurement have been a great learning experience. I have been able to interact and establish warm and friendly rapport with customers which in return has allowed me to build meaningful connections.In my role as a customer service representative I have been able to address customer queries to provide information regarding product specifications, Handle complaints calmly and professionally, provide appropriate solutions to promote continued customer satisfaction and followed up on customer issues, reaching out to verify satisfaction beyond initial communication.In my role in procurement I have been able to attend meetings to discuss sales strategies and ways to improve services,Negotiate supplier quotes, securing cost savings on goods,Effectively work within budgetary constraints to minimise overspending and Reduce documentation errors through meticulous attention to detail.In both roles I have gained important skills such as attention to detail, active listening, outstanding telephone manner, exceptional negotiation skills, decision-making , team work, detail oriented and good record keeping.Working with me guarantees first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.