Hilda Roy, M.Ed., Sphr, Shrm-Scp Email & Phone Number

Gilbert, Arizona, United States

I am proud to be a member of our Leadership team and lead Human Resources for GO Car Wash. GO Car Wash is one of the fastest growing consolidators in the car wash franchise space, aggressively expanding across the United States with already 800+Teammates. GO Car Wash currently operates 60 sites in 5 states, including Kansas, Missouri, Nevada, Texas and Virginia, with several additional acquisitions in discussions and 6 new build sites under development. The goal is surpassing 100 sites, in addition to being known as an employer who provides a solid career path for our Teammates.GO Car Wash’s ambition is to be the most admired car wash company by enriching the lives of its teammates and customers. Our values of teamwork, fun, integrity, caring, and continuous improvement are lived by everyone, every day.Our Teammate promise is as follows:We will always treat Teammates with respect and dignity and as a valuable, integral part of our successes.We will always allow Teammates to fully express themselves and come to any Leader with concerns, questions, or comments that they may have.We will provide training and tools necessary to be successful in any role given.We will work diligently to reduce any safety issues to make sure we work in a safe and secure work environment.

Arizona

Render services to individuals and organizations. An example of consulting performed: violence at work, medical marijuana and federal contracts, violation of OWBPA requirements, severance agreement, non-compete, non-solicitation

Tempe, Arizona

CREATIVE TESTING SOLUTIONS, Tempe, AZ February 2019 – July 2019Senior Human Resources DirectorCreative Testing Solutions is the largest nonprofit blood donor testing laboratory organization in the United States. • Managed a group of HR Directors at six high volume laboratory facilities located in Charlotte, Dallas, Phoenix, Portland, St. Louis and Tampa. • Immediately upon hiring, managed the 2018 Performance Appraisal Process and Merit increases for 732 employees.• Managed the daily HR needs of the Tempe lab and its 225 employees.• Managed Medical and Personal leaves, STD and LTD. Worked with the legal department as needed.• Managed the 2018 Incentive Compensation process.• Wrote and presented to Leadership team, a three year Human Resources Strategic Plan that supported the Company’s Business Strategies as directed by the Board of Directors and the Executive Team.

Tempe, Arizona

Software Development Company• Hired to manage the transformation of people, processes and culture to enable the company's growth. Performed a Listening Tour that generated a report on company’s state of affairs. Identified growth impediments, set priorities and developed actionable plan.• Restructured the Human Resources organization and introduced HR Business Partner role, OD, HRIS and Comp and Benefits functions. • Managed the successful HRIS implementation of BambooHR. • Together with Finance, transferred all employees from an outsource model to Tiempo employees. The transition was accomplished successfully; 100% of the employees signed new employment contracts. • Reduced turnover by 6.5% • Transformed the HR organization from a transactional group to a strategic business partner group.• With the introduction of new HR initiatives, employee development programs, and engagement strategies moved Tiempo from a #6 Great Place to Code in Mexico to a #2. • Managed Open Enrollment for US employees and introduced HDHP with a Health Savings Account. • Position transferred to Mexico.

Phoenix, Arizona

Provided leadership to the Corporate HR team and to 19 Divisions throughout the Phoenix metropolitan area. Supported 65 physicians, 59 mid-levels (PAs. PTs) and 600 employees.• Implemented Ethics and Compliance Hotline.• Drove and managed implementation of company’s website Landing Page for “Jobs” at OrthoArizona. • Implemented Applicant Tracking System Recruiting.com, saving the company $250,000.00 in annual recruiting costs.• Developed and implemented a unified Employee Handbook with HR policies and procedures for all 19 Divisions, hence eliminating many versions of employee handbooks throughout the company.• Converted 44 PTO policies into one PTO policy that was approved by the Board of Managers.• Reduced turnover rate from 36% to 6% YTD.• Strong Employee Relations experience resulted in zero legal actions against the company.• Designed and Developed a New Hire Orientation, Benefits Orientation and an Onboarding and Offboarding process.• Negotiated with Health Benefits Broker best Plans designs. Met with Broker, Plans’ Executives and VPs to review annual performance and utilization. Managed 3 Open Enrollments.• Monitored salaries through World at Work organization, Salary.com data and the Bureau of Labor Statistics. Provided compensation recommendations.

Scottsdale, Arizona

Private Country Club and Spa highlighted by world class Spa facilities, resort and lap pools, fully appointed men’s and women’s locker rooms, as well as fine and casual dining.• Managed the Full Life Cycle Recruitment process for the Club.• Performed employee relations investigations. • Managed policy procedure development, FMLA’s, STD and LTD claims.• Administered workers' compensation claims. Managed OSHA 300,300A,301 recordkeeping reports. • Managed EEO-1 survey.• Developed and delivered new hire orientation. • Administered health benefits and 401K.• Processed payroll for 200 employees using ADP Workforce Now.• Kept turnover rate of FT Exempt employees to <1%

Jabil is a Fortune 500 company with a reported 19.1 billion revenue in 2017. It has 90 facilities in 23 countries and 175,000 employees worldwide.• Managed the hiring of 500 new employees in 9 months (went from 800 to 1,300 employees).• Managed salary recommendations. Ran reports / queries using Excel and Peopleclick’s Applicant Tracking System. • Conducted Full Life Cycle Recruitment for all Exempt and Non-Exempt employees.• Coordinated with Universities and Colleges students’ Internships. Managed OPTs and CPTs for foreign college students. Participated in Career Fairs at local Universities and Technology based colleges. • Member of Tempe’s ITT High Tech Industry Advisory Committee.

Delivered academic instruction to students within the Foreign Language and the Special Education departments. Taught students how to do Career Assessments using the Arizona Career Information System (AZCIS) and how to write resumes, and prepare for an interview. Performed mock job interviews that were videotaped to provide students with professional feedback. Taught Spanish levels 1 through 8, encompassing 2 dual-enrollment levels for which community college credit was granted. Taught Consumer Math, Reading, English, Basic Health, and Adaptive Physical Education.

• Managed Direct Labor Training for all of Intel’s Assembly and Test plants in the world. • Managed Recent College Graduate (RCG) and Recent Technical Graduate (RTG) programs for the Arizona site.• Launched and administered University of Phoenix on-site Materials Management Program.• As the Workforce Development Manager for the Arizona site, propelled success of school-to-work initiative by pioneering partnerships with 5 community colleges. Results of partnerships published in national HR magazine.• Certified corporate trainer for Management by Planning. In this capacity, trained mid-level management on how to align their organization’s strategies, tactics, and metrics with Intel’s vision.• Managed Planning Systems Training organization. In this role, drove improvement of corporation’s global Computer Systems Training Rooms by crafting $3M CPA and successfully completing the upgrade of the rooms.• Designed and implemented Planning Employee Development Resource program, delineating job- specific responsibilities, training and mentorship opportunities and career development strategies.• Introduced APICS training in Penang, Malaysia, empowering 1st in-country Intel staff completion of Inventory Management certification.• Managed Quality Improvement activities for the Planning organization.

M.Ed., Administration

Master of Education in Administration, Planning, and Social Policy (APSP). Concentration, Human Resources in Higher Education.

B.A. - Magna Cum Laude, Public Communication