Hilde Thomas Email & Phone Number

Canterbury, New Zealand

Leithfield, Canterbury, New Zealand

As the owner of Natuurlijk NZ I have the priviledge of booking unique and adventurous trips for travellers coming to New Zealand. I thoroughly enjoy getting to know every individual and group, to see what we can do to create those very special memories. A trip to NZ is often a once in a lifetime holiday and we make sure our customers make the most out of their time in New Zealand.

Christchurch

In this role I coordinate the day-to-day operations of the Max Rewards programme. I am responsible for creating offers and marketing collateral for our members in order to maximise engagement and customer experience. Duties and Responsibilities:- Build strong working relationships with all internal Business Units and our suppliers to deliver on initiatives- Take ownership of operations for our customer loyalty programme- Preparation, layout and creative direction of the Rewards catalogue and associated collateral- Manage the products and suppliers for member redemptions, including online and offline product maintenance- Content planning and creation for monthly eDMs and offers- Investigate member queries as the go-to Rewards support for our customer-facing teams- Champion the loyalty programme throughout the business, offering training when needed, and influencing our front-line teams to drive engagement- Regular reporting on key programme metrics, particularly focused on redemptionsThe last year in this role I was part of a large team of people across PGW helping to migrate to Cheetah Loyalty. This was a huge undertaking and was accomplished at the end of 2022.

Christchurch - New Zealand

As the Manager of this boutique-style city hostel I am responsible for overseeing the day-to-day running; delivering exceptional customer services which exceeds expectations, staff recruitment, training and management, human resources, reception, room distribution & yield management, quality control, purchasing and inventory control, business development and strategy, maintenance works and travel sales.Further time is spent on sales and marketing . This includes working together with a web designer which resulted in our new website having launched in July 2016. Ensuring our online presence is accurate and up to date and attending industry events to ensure industry relations are created and maintained. In managing the hostel, I have also identified new hazards and risks and have updated our Health and Safety manual according to the new Health and Safety at Work Act 2015. This has been implemented and will involve continuous staff training. A pivotal part of this role is budgeting, which includes preparing future financial projections and monitoring and reporting on sales performance during monthly KPI meetings.

Christchurch - New Zealand

As the Sales & Marketing Coordinator my responsibility was to coordinate the production of the annual YHA Hostel Guide and individual hostel rack cards. This included advertisement sales by establishing and managing the supplier database and working together with designers and printers to produce a well established guide. I worked with the marketing team to keep the website content up to date and I managed our listings on other websites (Google Plus, Tourismdata.co.nz, hihostels.com) and in print (AA). This also included the co-ordination of hostel and national office print. Customer service duties included assisting guests with information and travel/accommodation bookings by phone and email.

Rotterdam Area, Netherlands

Position with two direct reports. Establish and maintain relationships with clients and students. Recruite and placement of students. Organising, planning and scheduling for the different student groups. Advise clients about the group size and quality. Achieve and maintain the highest efficiency within the groups, through job evaluations and sickness control. Salary administration and acquisition. Solve any occurring difficulties or problems.

Rotterdam Area, Netherlands

Assisting the Office Manger with daily tasks as described above. I had a 9 month break in this job to be able to travel abroad for my internship.

The Netherlands

Toverbos Schmink was a company that specialised in face painting and balloon figure design for festivals and events. I started this company at 18 while studying and managed to grow the business to organise the entertainment at large corporate events. I managed over twenty-eight employees during large corporate events (800 kids) at the AFAS Circus Theatre in Scheveningen (NL).

Practical internship to gain experience in the field of tourism, front desk as well as back office. Marketing tasks included writing part of a marketing plan, competitor analysis, articles of major events and administrative jobs. One report resulted in the hostel winning the South Australian Tourism Award for Best Backpackers 2010. Front desk involved checking guests in and out, providing them with the information needed to make their stay enjoyable and helping out in the hostel where needed.

Bachelor'S Degree, International Tourism Management And Consultancy, With Distinction

Marketing, Tourism Development and Planning, Understanding the Tourism Consumer, Tourism Impact Studies and Accounting. Specialised.

Certificate In International Leisure And Tourism Management

Introduction to Leisure and Tourism, Introduction to Marketing, Statistics, Accounting, English, Spanish and Presentation Skills.

Certificate In Social Work

Group Processes, Early Childhood Development, Geriatric Studies, Ethics and Justice.

High School Diploma, Science, Mathematics, Physics, Biology, English, Dutch And Arts, Vwo