Stephanie Hill Email & Phone Number

Portland, ME, US

Portsmouth, New Hampshire, United States

• Contracted through the Nagler Group to support Irving's NavDesk operations for wholesale, B2B, and commercial accounts.
• Support wholesale Commercial & B2B customer accounts to increase orders for gas and oil products.
• Analyze real-time sales and lifted balances to identify any loss of business, then investigate and resolve.
• Check bid websites and submit based on timing, delivery, price, and availability.
• Present and explain prospective business being quoted to the Director of Sales and Operations Team for input on time, pricing, efficiency, ingress/egress, and route in relation to other deliveries.
• Answer customer inquiries via phone and email regarding pricing, contract allotments, and inventory.

Agoura Hills, California, United States

• Supported the Transition Accounting team in providing the best-in-class experience of on-boarding veterinary hospitals and pet resorts, domestic and international, including acquisitions, mergers, new site buildouts.
• Communicate with financial institutions via phone and email to update, create and transfer ownership of depository and merchant accounts.
• Ensure all applications are complete, accurate, and submitted promptly with all requested services and supplies to be delivered.
• Confirm completion of depository and merchant account creations by providing appropriate documentation to Site Leaders and internal teams within 14 days post-acquisition.
• Ensure all applications are complete, accurate, and submitted on time and in compliance with federal tax guidelines as well as national bank regulations.
• Created and maintained KMS to document processes and policies and keep instructions and information up to date.

Portland, Maine Area

• Successfully implemented an efficient order entry process for B2B fiber optic sales, resulting in improved accuracy and streamlined operations resulted in increased revenue streams and a competitive edge in broadband.
• Reduced tech turn back and labor costs and improved customer experience through successful implementation of text message confirmation technology for dispatchable orders.

Portland, Maine

• Managed, trained, and coached a 16 member team of sales agents.
• Trained 40+ new Customer Care Specialists in sales and proprietary computer systems.
• Catapulted service level from single digits to 95%.
• Attained the highest employee retention of training classes, 100% of trainees remained with the company.
• Managed, trained, and coached a 16-member team of sales agents to provide support in a busy communications call center catering to small and medium business clients.
• Oversaw Centralized Force/ACD to alleviate understaffing.

Portland, Maine

• Constantly adapt to changes in procedure to perform tasks quickly and efficiently in fast-paced call center
• Upsell products based on company offering, customer needs and usage history performing at 115% of sales objective
• Accurately document customer contact and account transactions (Orders, due dates, adjustments, etc)
• Navigate multiple computer programs to perform job duties assisting customers with product and account inquiries
• Provide detailed explanations of billing, services and products providing prompt, professional service with accurate expectations
• Remain up to date and versed in company promotions and telecom regulations

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Economics