Who am I? Here it is.- I love to work. It is a part of who I am. I learned how to work from one of the hardest working people ever, my father. - I am passionate about helping other find “Get-It” moments. These are moments where they go from not knowing to knowing, regardless the situation.- The process of building high performing teams and developing people is hard and complicated. Solving this problem always brings me joy.- I enjoy looking at the holistic view of the customer journey and finding voids/gaps in all customer interactions, regardless of product, technology, or channel, to create delightful customer experiences.- I am an innovator. Not only the idea of something nascent or ahead of its time, but small increments of innovation and improvement. Over time, these can add up to create greatness.- It sounds corny, but I love overcoming the operational and organizational challenges of bringing different silos within an organization together. There are so many brilliant people across an organization that can solve problems.- I took a leap of faith into technology, and I finally understand how the intersection of operations, technology, and people can create amazing results. I wouldn’t trade that experience and knowledge for anything.- I set high and lofty goals. This stretches me to go beyond what my mind tells me is achievable. Through this I attain more than I ever imagined possible.- Most of all, I love learning and being stretched. If I don’t know the answer, I will find the answer. Through research, digging in through trial and error, or just plain asking for other’s knowledge and help.