Hillary Arnold Email & Phone Number

− Manage implementation, workflow design, onboarding and foster ongoing relationships for mid-market and large commercial brokers at the Executive, Strategic, and desk level− Own knowledge base, product release documentation, notification, video content, and training for hundreds of end users− Led expansion projects for client acquisitions and new user engagement− Diagnosed change management opportunities through design thinking workshops across 6 major brokers− Implemented new features for brokers including SSO, email connectivity, and automated documentation− Broker and Carrier workflow subject matter expert− Technical sales demos with Highwing and Prospect executive teams

- Technical SalesForce subject matter expert for Underwriting team- Partner with Product Owners to enhance client experience; Create GitLab tickets for bugs and provide feedback - Intern with SalesForce Admin team, collaborate on rebuilding security model and understanding packaging life-cycle with scratch orgs- Collaborate with Quality Assurance and Compliance to thoroughly test and sign off on system changes and enhancements, proactively identifying potential problems in online applications, processes, and integration- Highly visible client-facing role to onboard and retain Cake clients as well as train and mentor team members- Identify product gaps and support gathering requirements and validating acceptance criteria- Work directly with business owners through phone, email, and chat to interpret and explain policies, premium, regulatory and legislative issues regarding Workers’ Comp- Partner with the Product and Tech/Development teams to ensure excellent customer service and drive continuous improvements

Denver, Co

- Own and manage client relationships in existing book of business, develop new client business with Producers- Improve efficiency and logistics for team member reporting by creating standardized templates- Explain complex insurance concepts in layman’s terms to recommend appropriate coverage to clients/prospects- Market and bind coverage for annual renewals and project specific placements, review contracts pertaining to coverage- Mentor and train new hires and junior-level staff

Denver

- Market and bind coverage for annual renewals and project specific placements- Review contracts as they pertain to insurance coverage- Maintain strong relationships with clients and carriers- Collaborate with senior staff for marketing strategy and new market selection

Denver

- Gatekeeper for client concerns and channeling insurance inquiries. Provide analytics on loss activity. Process and issue binders, invoices, and certificates of insurance.

- Collaborate with Finance and Planning departments, billing data review, manage term compliance. Automate circuit deactivation per regional agreements. Create standardized checklist for contract analysis, segmented for regional intricacies

- Establish and own strong client relationships across varying segments on campus by attending meetings, workshops, events, and cold calling. Sold over $145,000 of merchandise earning Top Campus Manager Award – Small School Group, 2012

Cohort 2

Morning Brew's 8-week intensive program designed to accelerate the career of 150 top-performing professionals. Including but not limited.

Bachelor Of Science (Bs), Business Administration And Management, General, Marketing

Activities and Societies: Chi Omega, Student Association, Future Alumni Council, University Ambassadors, Marketing Club Graduation.

Education record