- Managed IT Service Provider to maintain network security, data backups&recovery plan, stafftechnical support, and improve infrastructure for a stable remote working platform. - Managed data analyst/report writers to maintain & improve SQL Server reports/Power Bielements for audits to ensure data integrity & security of mission critical information. - Administered MSOW Credentialing/Enrollment software , completing critical application &database upgrade. Work with Managed Care Director to overhaul security, workflows, andconfigured/maintained automatic built in verification services. - Administration of Microsoft Office 365 Exchange accounts, Teams, SharePoint, and GoToPhones system.- Worked with IT service provider to consolidate services, saving over 10K per month bymigrating Azure servers, removing old servers, and centralizing licensing.- Managed company inventory (unmanaged 2yrs): Identify & dispose unusable equipment,establish at-home staff inventory check ups, create new equipment order process. - Develop new Remote Staff On/Off Boarding procedures with HR & IT service provider.- Implemented & maintained Contract Logix (contract system), Trained new administrator.

- Provide administrative/analytic support for Provider Data Management(PDM) system forHealthcare Insurance company, joining the team 3 months after go live. - Close communication with software vendor for post implementation & daily user support aswell as developing solutions for data conversion issues. - Assisted in developing daily ACT auto reporting process to Repricing company for relevantdata updates to be consumed by their system for repricing claims.- Programmed & Maintained data sources in a proprietary eVIPS tool, Data Import Utility(DIU), for repetitive tasks to import and update system data on large scale.. - Maintained CAQH data file imports for Credentialing data via the DIU & created reportingsolutions to track updates and Credentialing Committee preparation & presentation.- Weekly reporting & presentation of priority project updates to management and team members

- Provide administrative/analytic support for Physician Credentialing/Enrollment system forlarge national Anesthesia group ensuring user security, data integrity and finding opportunitiesfor improvement via a continuous auditing process.- Using Crystal Reports, SQL Reporting Services and Power BI create/maintain system &custom reports. Many being automated using SAP Business Objects CMC.- Work closely with management in developing creative solutions to integrate differing systemdata together and to continuously improve on departmental and system processes.- Communicate frequently with software vendors to troubleshoot system issues and performupgrades to application/database environments as well as special projects & custom features.- Develop/maintain MS Access Database tools using SQL Server data and VBA to streamlinecrucial yet time consuming routine tasks for Credentialing staff.- Traveled to pain clinic offices implementing Centricity EMR system, converting them frompaper charts to fully electronic records and creating workflow forms while assist in trainingphysicians/staff and providing full support after go live.