Hillary Chen Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Ca

• Led the development and implementation of new internal BI reporting solution• Led the transition of technology, migrating from manual processes to MS power platforms

Toronto, Ontario, Ca

• Lead the implementation of user-friendly digital reporting solutions, resulting in improved data accessibility and enhanced user experience• Developed high-level plans, product roadmaps, and timelines, aligning them with internal and external needs• Collaborated with cross-functional teams to develop insights and gather market information for global forecast models• Design and lead the development and maintenance of PowerBI reports, forecasting models, database, integrations, automated data pipelines and data connectors• Provided technical guidance, coaching, and training to stakeholders, fostering data literacy and promoting a culture of innovation and collaboration• Led the development and implementation of new inventory model with multiple data sources, reduced stale inventory value and achieving fill rate above 98% during 50%+ retail growth• Developed and delivered a data literacy training, increasing organizational data capabilities and empowering team members to make data-informed decisions

Toronto, Ontario, Ca

Business Analysis• Acted as a liaison to align requirements and expectations between internal and external project stakeholder by leveraging strong communication skills such as requirement gathering and analysis skills• Engage users at various levels within client organization, and help them understand and push for data-driven changes, which optimize day-to-day processes among multiple departments resulting efficiencies improving and value adding and quick decision making• Acted as the owner and SME for CIHI and OCAN projects that impacted Canadian clients, reviewed and aligned internal product, development and QA team needs with external agencies and clients’ expectations; translated requirements into functional specifications; monitored timelines for vendor licensing• Improved functionality of electronic health record software by testing and troubleshooting issues from both front end and data base• Liaised with development and QA team, to identify gaps in existing program, documentation and tracking system to improve efficiency and user experience• Developed new product price book in Excel to improve usability, price differentiation and efficiency• Performed weekly and biweekly client meeting calls to understand and resolve client concernsData Analysis and Report Writing• Tune, monitor and maintain predictive ML model that updates real-time with 90% accuracy, which improves patient-staff satisfaction and manage public/patient expectation• Developed complex BI reports and monitored its performance; this ensured BI report/model quality and met multi-departments' reporting needs, including executive-level dashboard view, client-satisfaction management, financial and operation reports• Developed self-serve reports by using WebFocus BI tool, where after 2-hrs of training, non-tech user can modify the report• Maintain OLAP database by test and validate measures, write documentation and submit tickets for business logic

Toronto, Ontario, Ca

• Modelled and predict energy spending using regression for possible green initiative; presented findings to Department Director• Examined historical records of bills and meters to understand trends and discrepancies in raw data, understand changes in water meters and cost calculations; cleaned and formatted raw data so statistical analysis can be formed• Created a model to study costs of flooring replacements, by learning and understanding of regulatory requirements, urgency, traffics, area size, cost efficiency of different material; learned to use AutoCAD to find needed information

Toronto, Ontario, Ca

• Wrote meeting notes, library user manual and maps to allow users to easily search for material of interest• Collaborated with key stakeholders to review, improve, and provide regular updates to ensure the design of library is inline to user’s need and help users access information they need during redesign periodSelected Accomplishment• Redesigned engineering library by dissecting categories and types of information that needed to be organized, meeting with end users and understanding their needs and drawing plans on how the new design will look like; system is still in use

Gatineau, Quebec, Ca

· Maintained databases, by tracking and collecting data from clients· Created excel tables to better organize and track certain data· Answered client inquiry through email and telephone· Drafted sections of standard operating procedures and tracking templates· Extensive use of the MS Office and federal database programs

• Collected current market value of security funds and stock funds of company and competitors by conducting research online, generating reports for managers to capture fluctuations and trends, and understand funds’ current standing vs. competitors• Collaborated in a team of 4 to prepare for road show by creating PowerPoint presentations and collect market value data

Bachelor’S Degree, Science And Business, Joint Mathematics Major, Econ Minor

Education record