Hillary E Ratcliff Email & Phone Number

San Antonio, Tx, Us

• Greets patients as they arrive and manages wait time; processes walk-in patients and visitors• Performs activities and follows established processes, procedures, and practices related to insurance verification, copying/scanning required documents, and collecting co-payments, co-insurance, and deductibles for about 50 patients a day• Analyzes a monthly report from participating insurance companies of over 900 Medicare Advantage registered patients and reports weekly to senior clinical staff • Ensures all correspondence is distributed or scanned and filed and processes requests for medical records release within one day or less• Answer and redirect calls, schedule appointments, assist callers with questions or concerns, and take messages as needed• Manages medical records (maintains and files/scans)

San Antonio, Texas, United States

• Assisted in managing business office operations and four associates to ensure productivity is meeting business needs and company standards• Provided training and coaching to new associates and ensures adherence to company policies• Streamlined daily operations by delegating tasks and ensuring timely completion; optimized workflow by 25% and decreased errors by 30%• Answered phones ready to adapt to any customer service issue by walking customers through the problem-solving process and following up with customers to ensure issues have been resolved; escalated high-risk issues • Notified management of risks and impediments; proactively worked with members of the sales and office teams to complete assigned tasks as defined by project scope and timelines. • Displayed empathy, patience, confidence, consistency, and dependability as an Office Lead; prioritizes workload and demonstrates good time management.• Demonstrated mathematical skills to process payments, complete financial research, credit applications, and other business office tasks and projects as assigned

San Antonio, Texas, United States

Sanger, Tx

• Processed 80 or more credit and debit transactions daily and balanced and verified tell totals• Detailed knowledge of credit union products and services to advise and educate 20-plus members a month on financial planning and investment strategies• Maintained compliance with federal operational guidelines and procedures while processing cash advances and loan payments for 200-plus business members• Encouraged banking members to analyze and optimize account activity, leading to a monthly 30% increase in branch revenue

Flower Mound, Tx

• Supported the development and implementation of new applications, programs, and other innovative business practices to communicate with front-of-house and back-of-house teams, resulting in faster, accurate order fulfillment; reduced customer complaints by 25% and increased order accuracy by 40%• Maintained company standard metric of 85% or higher in Server Attentiveness, 3% or lower in Guests with a Problem, and 3% or lower in Restaurant Cleanliness determined by guest surveys• Met with managers for updates on daily operations, trained servers, distributed cleaning/prep work sections to servers, and quality-checked each server's work at the end of each shift• Used the Aloha and Ziosk POS to accurately input and modify guest orders, manage assigned dining sections and tables, and process promotions and payments

Frisco, Tx

• Certified and trained in childcare for a structured after-school program • CPR/First Aid certified • Program training certifications for early childhood behavior, safety, and company policies and procedures related to childcare• Care for elementary school students on campus properties• Taught STEM curriculum/lesson to students• Lead and monitor activities • During the summer program, was responsible for supervising ten children during offsite field trips

Denton, Tx

• Responsible for quickly learning the system to handle the increased foot traffic brought on by the holiday season • Work in the store's departments engaging with customers to assist in purchases• Cash handling experience using a register system• Promote store services beneficial to customers' personal and holiday shopping • Fill online orders with store products for Macys.com

Selma, Tx

• Greet customers entering the store or calling the service desk• Answer questions and address concerns in regard to products, services, orders, shopping experiences, and more• Maintained 100% accuracy using the POS system for sales and return transactions• Given manager privileges for helping with the front end of the store • Use computer systems to create orders, research products, register customers for gift registries, and more

Some College, Integrative Studies, Junior

Integrative Studies concentrating on Anthropology, Journalism & Merchandising

Some College, Journalism

Student writer and photographer for the college newspaper "The Ranger"