Hillary Hurtado Email & Phone Number

United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Responsible for day to day operations of Absence Management programs. Provided direction on HR department objectives, absence and disability technicalities and policy issues. Coordinators also coordinate the administration of absence and disability management while partnering with key stakeholders and vendors.

Palos Heights, Illinois

Provide support in the administration of the hospital's retirement plans as well as update systems to reflect plan participation. Act as primary resource for employees regarding communication of clarification of retirement plans, life and long term disability insurance programs and flexible spending accounts.

Palos Heights, Illinois

Maintain enrollment and provide claims support for medical, dental, and vision benefit plans. Administer leave of absence program and Cobra notification and billing. Prepare special reports for health/welfare plans and leave of absence programs. Function as primary employee resource for questions and concerns regarding health plans and leave of absence.

Homewood, IL

Responsible for handling all health benefit and claim inquiries for a member-dedicated unit under a third-party administrator.

Greater Chicago Area

• Receive trigger referrals from various sources such as UM, providers, Medical, Health Plan/Fund administrators and employer groups.
• Perform intake of new referrals which includes look up of patient in Acuity (clinical database), conduct research of the Health Plan/Fund requirements and troubleshoot as needed.
• Confirm preliminary demographics, Plan and clinical details of patient.
• Contact Health Plan/Fund administrators to verify insurance plan eligibility and obtain authorization or clarification of requirements as needed.
• Prioritize and assign cases to ECM and CM Nurses based on daily inventories and specialization of nursing staff. Scan hard copy materials and/or attach electronic file(s) to case records for review by nursing staff.
• Enter and maintain accurate data entry of all referrals into Acuity, including status of client authorization, follow up date, and applicable notes.

Chicago, Illinois

• Received trigger referrals from various sources such as UM triggers, Medical reports, HRAs, Health Plan/Fund administrators and employer groups.
• Performed intake of new referrals which included patient look up in Acuity (clinical database) and adding members to the database as needed. Researched missing phone number for any case entered into Engagement status
• Printed patient correspondences “on demand” or through batch printing, and prepared mailings of various types of correspondences such as program introduction letters, follow up letters, and educational materials.
• Adhered to department workflows for data entry of new patients, assignment of patients into Engagement, Health Coaching, and Educational tracks, and administering patient correspondences.
• Prioritized daily work to address new patient needs including updating Engagement status and/or inventory follow up as needed.
• Scanned hard copy materials and/or attached electronic file(s) to case records for review by nursing staff.

Greater Chicago Area

• Interned for a full service Public Relations firm and worked special events within the hospitality, entertainment and corporate communities.
• Wrote press releases and sent e-mail blasts for upcoming events.
• Created media alerts for upcoming client events.
• Created press kits for opening events which involved gathering published articles pertaining to the news of clients and their events; as well as including the press release within the press kit itself.
• Built media lists by researching media organizations and keeping contact lists current.
• Built partnerships for clients by directly outreaching to local businesses and organizations.

Master Of Arts - Ma, Human Resources Management And Services

Activities and Societies: National Society of Leadership and Success

Bachelor Of Arts (Ba), Sociology

Activities and Societies: Sociology Club

Associate Of Science (As), General Studies

High School Diploma, General Studies