Hillary Jackson Email and Phone Number

Proficiently utilized SAP ERP and Ariba systems to address Accounts Payable (A/P) issues, streamliningprocesses and ensuring accuracy in financial transactions. Conducted thorough financial analysis resultingin the identification and correction of overstated liabilities, leading to a reduction of $1.5 million inoverstated liabilitiesImplemented intensive strategies to address past due balances and enhance relationships with majorvendors. Utilized Root Cause Analysis (RCA) to identify discrepancies in the reconciliation process anddevised effective solutions, resulting in improved payment timelines and strengthened vendor partnerships.Served as functional leader for two international Accounts Payable (A/P) teams, acting as a keyintermediary between offshore teams and IP mills and box plants. Successfully resolved issues related toGoods Receipt/Invoice Receipt (GR/IR) payables, ensuring smooth operations and fostering effectivecommunication across teamsActed as the primary contact for the Deloitte audit, overseeing Tier 1 controls for the 2023 audit cycle.Provided comprehensive documentary evidence for transactions, ensuring compliance and facilitating asuccessful audit outcome

Collaborate with multiple internal business units on projects related to payment processing or the onboarding of new payment systems across the enterprise, using cross functional collaboration.Track and analyze transaction behavior specifically for recurring payments from multiple sources. Working with various payment types including wallet applications (Apple Pay, Paypal, Stripe etc) and major card brands (AMEX, Visa, MasterCard,, Discover.)Lead trainings both in person and virtually for new processes and payment systems updates.Participate in Root Cause analysis to identify payment operations issues that affect revenue and test and implement solutions.Updated training documentation for department and created library of training videos for new employee onboarding to streamline training process and improve training time.Manage and track department outstanding projects working closely with the Sr. Director of Business Operations to meet deadlines and provide deliverables to various internal business partners

Review, process, and respond to legal requests, related to real-world investigations, by working towards metrics and quotas.Evaluate inquiries from international and domestic law enforcement agencies and third-party attorneys for compliance with ECPA regulations and responded to valid inquiries within regulatory confines.Evaluate user requests for digital assets.Develop and launch scalable policies and processes for handling large volumes of requests based on regional trends.Provide regular feedback to vendor partners.

· Maintain departmental training on IRS regulations with a focus in Non-Resident Alien and FATCA regulations to assist Financial Advisors and colleagues.· Assist the team in the design and implementation of operational improvements, which led to acceleration of processes, while maintaining accuracy of calculations and strength of internal controls.· Maintaining effective time management in completing all assigned projects and workflow items· Monitor and process daily reports and foreign certifications, specifically W-8 BEN, W-8 BENE, and W-8 IMY· Worked independently as a Subject Matter Expert to research and interpret IRS regulations, specifically with Non-Resident Alien and FATCA.· Maintain auditory control process of internal process flow and procedure review as part of department compliance with internal regulation as well as FINRA requirements.* Completed Training with Impact program for Training Design and Implementation for virtual and in person instructor led education programs.

• Provided coaching and support to internal business partners and new and existing customers on business processes, products and applications via teleconference and Webex sessions. • Provide support and guidance to internal business partners in order to meet the needs of external customers• Provided extensive training and product customization of spending and reporting strategies during on-boarding process and continued support to customers throughout the business relationship as well as contract and document maintenance.• Worked with customers to use VISA Intellilink and First Data 360 Control tools to maximize PCard to improve business spending controls and provide creative and effective solutions for expense reporting and tracking. • Partnered with Treasury Management and PCard Product Manger to increase ease of use for customers as well as grow and improve business relationships with customers by improving, creating and implementing training for clients as business needs required.

• Conducted personal and telephone interviews to identify prospective students and determine their educational needs, concerns and interests. Maintained highest retention and student persistence rating amongst first year marketing reps at the Cordova campus for 2014-2015 academic year. • Ensured compliance with applicable company and government policies and procedures, laws and regulations and participated in retention and marketing campaign and workshops as implemented by corporate and campus leadership.

Revised current and authored new processes to improve customer experience, front line efficiency and reduce the occurrence of escalated service events and operational costs.Through collaborative efforts with Process Transformation, Vendor Relations and senior leadership reduce the amount of inbound call volume for our contact centers.Analyzed raw data gathered from retrieval programs to identify process gaps and pain points for customer based on NPS score and producing innovative solutions that improve customer experience Drafted new communications for customers to set clear expectations for service experience. This lead to reduction in escalated service situations.Working closely with Vendor Relations Account Managers, improved vendor performance and relationship by introducing proactive scheduling model. Worked with national vendor network to virtually train on new mobile scheduling initiatives. Introduced new initiatives that reduced cycle time from request to resolution by implementing better business practices for vendors such as proactive scheduling and education. Reporting progress of initiatives implemented to VP of Operations and Director of Process Improvement to develop Best Practices procedural communication for vendors to improve nationwide NPS.Introduced and supervised several successful pilots including the customer education initiative, as well as front line coaching and training on new procedures relating to new initiatives.• Presented progress on new initiatives to various levels of leadership within the organization including the CEO of American Home Shield and ServiceMaster.