Hillary Mesh Email & Phone Number

Seattle, Portland, Greater San Francisco Bay Area

Woodland Hills, CA

• Led a dynamic team of seven consultants responsible for overseeing LA County’s 280 Subway restaurants and 150 franchise owners. Evaluated and optimized operations and led new openings, construction, and remodels.
• Opened 200+ new restaurants via a scalable business model that was adopted by other territories; enabled LA County to consistently rank in the top three territories across the country
• Orchestrated portfolio to achieve 22% higher average sales compared to the national Subway restaurant average by building strategic and lasting relationships with franchisees and holding each location accountable to.
• Developed creative recruiting and sourcing strategies to identify and hire top talent; planned and executed key leadership meetings and innovative events which created the momentum required to drive company-wide change
• Coordinated a comprehensive Business Consultant training program which streamlined the training process, created a scalable train the trainer model, reduced turnover by 40%, and increased overall consultant success rate
• Mentored five direct reports to senior level positions, and developed new employee/360 peer/annual review platforms and processes that empowered employees and increased overall job satisfaction

Woodland Hills, CA

• Evaluated and opened new restaurants by leading and training franchisees in all aspects of the business to support brand excellence. Assured brand compliance in all standard operating procedures.
• Protected integrity of the Subway brand and operational consistency by teaching and measuring performance in areas such as safety and quality, guest service, cleanliness, and profitability
• Committed to brand success by coaching each restaurant on sales strategies, brand standards, and technological and culinary rollouts while upholding the franchise agreement
• Spent 70+ hours at each newly opened restaurant to help new franchisees get acclimated; remained involved in any location that was initially inconsistent with company vision or expectations

Phoenix, AZ

• Managed a multi-disciplinary team of ten training managers for 50+ restaurants. Developed training curriculum that delivered a learning experience to support company leadership goals and the needs of each business.
• Created, implemented, and maintained comprehensive training programs; identified training needs and built formal training programs to address each need across individual restaurants and entire portfolio
• Executed multiple human resource functions including recruitment and selection, onboarding, training, and employee relations; fostered and maintained a productive and engaging work climate
• Identified and developed regional trainers to support new restaurant openings; ensured a collaborative approach to professional development to empower trainers to take ownership of each region
• Collaborated with the Director of Training to establish continuity between the training materials deployed to restaurant training locations and classroom learning environment to ensure adequate preparation of.

Flagstaff, Arizona, United States

• Oversaw all operations and staff while improving efficiency, consistency, and profitability of the restaurant.
• Recruited and trained all staff including assistant managers, shift leaders and team members; provided leadership through a customized structure and support for each position
• Led team to ensure food safety, product preparation, cleanliness, and security standards were maintained on a daily basis; created metrics to benchmark, track, and optimize performance
• Maintained daily/weekly inventory and controls to plan purchasing, manage food costs, and mitigate food waste