Director Of Marketing And Communications
Tacoma, Wa
When I was recruited to the senior leadership team to spearhead the marketing and communications work for Tacoma Art Museum, I jumped at the chance. The biggest challenges I faced were disconnection from the community, fractured internal communications, and misalignment of the museum’s brand. ►INTERNAL COMMUNICATIONSTo help bring departments together, I created an editorial calendar and invited participation from across the museum to discover pinch points and resolved… Show more When I was recruited to the senior leadership team to spearhead the marketing and communications work for Tacoma Art Museum, I jumped at the chance. The biggest challenges I faced were disconnection from the community, fractured internal communications, and misalignment of the museum’s brand. ►INTERNAL COMMUNICATIONSTo help bring departments together, I created an editorial calendar and invited participation from across the museum to discover pinch points and resolved miscommunication. ►BRANDING AND MEDIA RELATIONSThe museum’s branding had not been touched since the 1990s. Recognizing that the organization had undergone significant change in both culture and philosophy, I developed an RFP for rebranding and positioning the museum for a successful capital campaign. I re-energized public relations resulting in a dramatic increase in media coverage. Media relations for "Bart at TAM: Animating America's Favorite Family" resulted in over 51 million media impressions and at least $81,000 in earned media value. I secured in-kind media sponsorships of over $20,000. ►COVID-19 CRISIS COMMUNICATIONS AND DIGITAL MARKETINGIn addition to leading the crisis communications, my team shifted into high gear and focused on transforming digital communications. Working with other departments, we created TAM at Home. Through its content, we provided mission-based programming and maintained public engagement. To elevate this work, I developed and executed a strategic communications campaign called “Art is Always Open”. With a small budget, the campaign included media relations, stakeholder engagement, influencer marketing, community outreach, and collaborations. It resulted in a 25% increase in website traffic in three months.From 2019-2020 my department produced results25% increase in new users99% increase in audience size132% increase in messages from our audiencesI am extremely proud of my work to transform and make connections within TAM and the community. Show less