•Establish and Build Support Operations: Build support operations from the ground up. Develop standard operating procedures, workflows, and protocols to ensure efficient and effective customer support.•Track OKR and KPI Metrics: Implement and maintain a system for tracking and analyzing OKR and KPI metrics to measure performance and success.•Improve Processes: Drive process improvement by identifying bottlenecks, analyzing customer feedback, and implementing strategies to enhance the quality of operations.•Manage Support Team: Lead and manage a team of support associates and virtual system architects, providing guidance, mentorship, and performance evaluations. Foster a collaborative and positive environment to boost productivity.•Deep Knowledge of Company Software: Maintain a comprehensive understanding of the software. Stay up-to-date with latest features, functionalities, and best practices to provide accurate and timely support.•Collaborate with Cross-functional Teams: Work with product, engineering, development, and other teams to address customer inquiries, troubleshoot technical issues, and provide valuable insights for product enhancements.•Ensure Satisfaction: Achieve and maintain high levels of customer satisfaction by promptly resolving customer issues, providing exceptional support experiences, and advocating for customers' needs within the company.•Stay Current with Industry Trends: Stay informed about best practices and emerging technologies to drive innovation and ensure the support team remains at the forefront of industry standards.•Drive Team Training and Development: Identify training needs and develop programs to enhance the knowledge and skills of the support team. Foster a culture of continuous learning and professional development.•Foster Customer-centric Culture: Promote a customer-focused mindset throughout the team and the organization, emphasizing the importance of understanding and exceeding customer expectations.

At Yellowbrick we partner with top-tier universities and world-class global brands to provide students with unparalleled online educational experiences and inspiring career opportunities. As a Student Success Representative, my main priority is to deliver an outstanding student/customer experience. My responsibility to deliver a high level of personalized support involves the following expectations: • Process an average of 100-120 email tickets and communications each day.• Communicate via phone and email (incoming and outgoing) with accepted and prospectivestudents to address concerns regarding enrollment, course materials, fee structures, etc.• Problem-solve issues that may arise before, during, and after the enrollment process, including technical issue, payment questions, and course content questions.• Provide expert knowledge on all course offerings and content, university and brandpartnerships, scholarships, and financial assistance.

With a mission to help connect parents with daycare, preschool, and resources, Winnie is a growing marketplace for childcare supported by a community of parents and providers. As a Childcare Researcher and Writer, my key function is to research and compile specific important details about childcare provides. • Research and verify the validity of details such as hours, ages served, contact information, quality photographs, and more.• Using high attention to detail, write descriptive paragraphs to provide an overview of curriculum, activities, and services offered.• Communicate effectively with team members as part of a remote team• Utilize applications such as G Suite and Slack on a daily basis

Helping drive membership sales I was responsible for ensuring ongoing support of the Museum through its membership program. This responsibility includes working to grow and maintain memberships, developing and implementing individual and corporate membership drives, working with the Marketing and Media Manager to design printed materials for use in these drives, assisting in the planning of membership benefit events, programs and trips. This position is also the key contact for the annual Master Circle dinner and the Museum’s annual fundraiser.• Manage the Museum's membership program, seeking effective and creative ways to make membership attractive to a broad audience. Design special benefits packages for different membership levels and determine changes in those levels when necessary. Develop strategies for soliciting new members, ensuring adequate membership renewals and encouraging all possible membership upgrades.• Plan and implement corporate and individual membership drives that produce best possible results. • Plan events of special benefit to Museum members, including the annual fundraiser, special member only programs and events.• Responsible for creating and managing Membership budgets• Provide statistical data on membership to other staff members and the Development Committee as needed• Act as principal liaison between the Museum members and the Museum organization, fostering and maintaining relationships• Develop and implement new and existing membership drives for the acquisition of new members, the renewal of current members and the return of lapsed members• Input and retrieve necessary membership information into Raiser’s Edge database, running reports as needed.• Serve as liaison to the public and board to answer membership inquiries, benefits or membership events• Solicit, research and analyze new membership prospects through speaking engagements, community presentations and private meetings

As the SCAD Art Sales Representative at SCAD I work with our salesmanager to accomplish sales initiatives, proposals and exhibitionpreparation. I manage systems for exhibition submissions and continuallycommunicate with students and artists to remain up-to-date with currentstudent, faculty, and alumni artwork. I train and supervise a team ofdocents, maintain SCAD galleries and represent SCAD Art Sales at events.I process all art sales and handle both client and artist information withthe highest degree of professionalism and confidentiality.

Oversaw guest scheduling and promotion of spa products and services.Delivered a warm and inviting welcome as the first point of guest contact.Ensured a stellar and professional front desk experience.Managed guest and client database.Responded to phone, email and web inquiries and bookings.

Conceptualized and managed marketing efforts for a successful start-up coffee distribution company focusing on new client acquisition, branding, and market awareness. Developing creative communications materials and messaging I successfully guided local and online advertising efforts from pre-launch to full operation.

Liaising and coordinating with numerous not-for-profit arts and cultural organizations I successfully created and executed a new sponsorship program through marketing and branding the local art community in Savannah and Art Rise’s low-cost exhibition space available to emerging artists.

Member of the Executive Board as Treasurer for our Active Minds Chapter. Handle things such as acquiring funding for our organization and keeping track of spending.

Managed daily administrative operations and activities.Coordinated with seller artists ensuring displays current and stocked.Updated company website and customer database.Ensured sales logs and reports up to date.Implemented effective artist relationship initiatives.Delivered stellar customer service to gallery visitors and patrons.

Work Study Position. Make copies, send faxes, bind books, and handle register.

Intern at the Maine Art Gallery in Kennebunkport, Maine. Assisted with hanging artwork for shows, preparing for events, and administrative tasks.