Operations Manager
Current• Dental office manager overseeing the daily operations of multi-specialty dental offices (General Dentistry, Hygiene, Periodontics and Orthodontics) in a prime location that accept nearly every type of dental insurance (Medicaid, Medicare, HMO, PPO, etc.). • Supporting all staff including dental providers, dental assistants and patient coordinators through efforts of scheduling to production goals, ordering all supplies needed for procedures to budget and partnering with contractors to maintain dental equipment and building maintenance as well as hiring employees and handling employee discipline issues if necessary. • Reviewing patient dental records and provider documentation for accuracy and presenting treatment plans to patients to ensure understanding of the financial aspects of each procedure before providers start any procedures. • Responsible for all aspects of payment collection through collecting all patient portions for service up front or through a payment plan via CareCredit and then insurance portions through submitting claims with the correct CDT codes and supporting documentation, correcting claims with errors and then collecting any remaining patient portions after insurance denies or pays their portions. • Addressing any patient customer service issues regarding patient procedures or billing and escalating them higher if unable to help efficiently.• Maintaining compliance with OSHA and HIPAA.
