Hillary Walker Email & Phone Number

Austin, Texas, Us

Responsible for overall financial performance of assigned portfolio to drive revenue and results. Collaboratively partner with 3rd party management teams to execute directives to increase property value and increase ROI. Create, implement, and monitor property specific KPI’s to track progress and highlight areas of opportunity. Assess, research, and execute Capital Improvement projects that can add value to the property. Monthly reporting and financial analysis to measure success compared to annual operating budget and underwriting budget.New Developments, Construction Management & Lease Up Operations:Responsible for managing construction progress, expense control and overall start-up operations for 10 in process new developments.• Overall Site Plan Review & Leasing Office Functionality Review & Approval• Overall design concept Review & Approval• Interior Finish Review & Approval• Furniture & Functionality Layout Coordination with Designer & Construction• Landscape Plan Review & Approval• Fitness Center Layout Review & Approval• Model Review & Approval • Monument Sign Specifications and submittal requirement Review & Approval• Property Exterior Signage Specification Review, Design and Install Coordination• Property Interior Signage Specification Review, Design and Install Coordination• Property Lease Up Signage Specification Review, Design and Install Coordination

Created a property management company from the ground up by creating operational processes and procedures to maximize the efficiency of each asset in the portfolio. Evaluated and implemented appropriate software systems to best optimize success of each asset. Developed property operating KPI’s based on financial performance and daily operating expectations. Recruited, trained and developed high-performing on-site teams. Created property pro forma analysis templates to accurately estimate operation expenses and realistic revenue opportunities to present to clients and investors.• Created asset management weekly and monthly reporting standards.• Created asset management property visit/inspection standards.• Completed Yieldstar Revenue Manager certification to create and implement best practices for daily pricing approvals, renewal standards and Revenue Management specific KPI reporting packages.• Maintained 95%+ portfolio average occupancy from 2020-present• Achieved rent increases from 9%-16% YOY (2020-2021)• Decreased vacancy loss by $140,000 or 42% YOY (2020-2021)• Created internal Marketing department to eliminate 3rd party need, 2020• Decreased portfolio marketing expenses by $60,000 or 60%• Created payroll allocation systems to maximize property coverage and decrease payroll expenses.• Due to COVID-19 related bad debt increases portfolio wide, implemented an internal collection and payment plan process to decrease bad debt by $162,000 or 52% YOY (2020-2021).• Created KPI metrics to measure property financial and operational goals against the market and against national industry standards.• Executed a Reputation Management program and kept all assets at above average industry standard.• Created full Lease-up and rebranding marketing package and strategy.

Building a STRONG, loyal, happy, and well-rounded team by empowering people, guiding people and maintaining an open-door policy to create a fun and safe work environment where excellence and true team potential is best cultivated.Providing a team the walk-the-talk example of “Work Hard-Play Hard” attitude.Promoting and training a true Customer Service Experience, based on the Archstone-Smith’s Commitment to Great Program.Successfully operating 10 assets and 1200 units by maintaining high occupancy, achieving over average rent growth and developing highly effective teams of 30+ employees.Overseeing and managing capital improvement projects of $50k-$3 million.Responsible for full operations of 10 properties in a portfolio of 2 lease-ups, 4 renovation properties and 4 stabilized communities.Develop the annual budgets for the properties and oversee attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget and finding creative solutions to meet and beat financial expectations set forth by ownership.Ensure that communities meet the established operational, financial, and business performance goals by “showing up.” Guaranteed weekly visits, inspections of properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to pro-actively achieve owner driven results. Provide leadership to an ever-growing team of 30+ by interviewing, hiring, training and GETTING TO KNOW my teams to establish high performance and excellence.Ensure that the appearance and physical aspects of the properties meet owner standards through routine site and safety inspections, and communication of concerns and requests for capital as needed to provide for the physical upkeep of each property.

Charleston, South Carolina, Us

Developed and managed annual budgets for each asset and oversaw attainment of budgeted goals through site visits and evaluating and analyzing financial performance. Ensured that communities met the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve client driven results. Recruited, trained and developed high-performing on-site teams. Directly managed extensive Capital Improvement projects including full unit renovations up to $30,000/unit, a $3,000,0000 complete property amenity renovation including rehab of exterior common space and pool, fitness center, game rooms, package services, resident lounges and model units and several other smaller scale value-add renovation projects.

Charleston, South Carolina, Us

Achievements:• Increased revenue for Property by 10% year-over-year while decreasing expenses by 34% and gaining a 23% increase in Operating income.• Managed Capital improvement projects of $50k+.• Led property to become top of market in Fort Collins/Loveland/Denver area-2012, property of the year 2014Responsibilities:• Maintain physical condition of the property-ensuring that aesthetic values are maximized, asset value is preserved and risks are minimized while anticipating changes in the market and making strategic adjustments.• Recommend and implement revenue enhancing and cost saving initiatives.• Implement and deliver World-Class Customer Service • Financial management to optimize asset efficiency that includes operating budgets, capital improvements, expense reduction, accounts payable/receivable and understanding competitive market landscape to ensure property is appropriately positioned with marketing strategy• Sales and people leadership including setting sales goals, recruiting, training/development and management of a high-performing team.