• Serve as the first point of contact for customer inquiries and Liaise with the Property Manager to address the residents’ concerns• Prepares any resident information packages that require Board approval, (i., e., Architectural Modifications & Screening)• Maintains updates and coordinates resident information in computer database.• Conduct researches via the internet regarding property management markets and statistics and organizing data into usable files• Support property managers with administrative tasks as needed • Strong knowlede of TOPS Professional Software.

Instruct, coach and prepare learners to demonstrate the necessary voice and data entry skills to be certified by the clients • Provide customer service and dispatch service for contracted clients • 50% Inbound and 50% Outbound Calls • Subject matter Expert for New Agent

Instruct, coach and prepare learners to demonstrate the necessary voice and data entry skills to be certified by the clients Provide customer service and dispatch service for contracted clients50% Inbound and 50% Outbound CallsSubject matter Expert for New AgentContracted accounts

Answer incoming calls for Corporate Catering and Social Events Work side by side with the Catering Director and Sales ManagerBuild menus within budget constraints; enter orders into software program, processing orders accordinglyCollect basic information for all private events, forwarding information to appropriate manager for follow upDo advance deposit on all functions prior to date of eventAssist with administrative duties: scheduling appointments, copying, filing, maintaining office supply inventory and ordering when necessary

Social Services/Community Action

Retrieves information/summary reports from a variety of databases/ spreadsheets in order to facilitate data/trend analysis, and/or provide data/information to staff and/or the public.Follows-up a variety of special assignments, projects, and related matters in order to ensure assignments, projects, etc. are completed in a timely manner and/or by established deadline.Creates a variety of databases/spreadsheets in order to capture/manipulate data and/or facilitate preparation of a variety of summary/statistical reports.Sets up a variety of files in order to facilitate case or work management and tracking and facilitate storage and retrieval of information.Performs related work as required

Responsible for migration of extensive filePro database to MS Access 97 utilizing tables, queries, forms, reports, macros, modules, and VBA. Troubleshoot and maintain existing MS Access database for the Cable Plant Facilitiesensuring the servers are backed up, and that the server data is secure from unauthorized accessSome administrative function for the department

•Performed administrative and office support activities for multiple supervisors •Completed meeting room inspection before the start of daily events and met with the event planner or facilitator for each meeting.•Sent reports to Catering, Sales and F & B Managers of the daily challenges•Handles customer’s request that come up throughout the day.•Performed all other functions in a supervisory capacity

Performed administrative and office support activities for multiple supervisors Completed meeting room inspection before the start of daily events and met with the event planner or facilitator for each meeting.Sent reports to Catering, Sales and F & B Managers of the daily challengesHandles customer's request that come up throughout the day.Performed all other functions in a supervisory capacity

Supervised the staff and co-ordinate shift operational procedure to ensure consistency for the shift. Assigned specific tasks to front desk agents relative to credit. Bucket maintenance and posting charges. Follow up on credit opportunities, Accept payment on guest account. Maintain a house bank and do daily report for cash deposits and receipts

Do outbound calls to find job placement for graduates and students Crisis intervention, Professional Development and community services.Liaise with students in processing of job application as well as marketing and customer services.

Supervised the staff, and co-ordinate shift operational procedure to ensure consistency for the shift. Assisted the Front Office Manager monitor operations of the front desk and liaise with other department Maintain a house bank and do daily report for cash deposits and receipts

Coordinated production activities related to all catered events. Provides leadership for the weekly catering meeting with the sales department.Assistant to the Director of Sales for hotel room reservation