Hillary Harvey, Cem Email & Phone Number

Coppell, TX

• Manage all functions of registration for six annual schools and conferences plus additional chapter and regional events
• Maintain housing lists while managing contract concessions including upgrades, rebates, and attrition percentages
• Organize various transportation needs for association events and staff travel
• Participate in pre-planning site visits and location sourcing
• Respond to all email and phone inquires regarding association conferences, schools and certification programs
• Manage administrative responsibilities of two certification and renewal programs and support the Certification Board

The Lodge At Vail

• Extensive experience in hospitality combined with strong organizational skills made a career progression to event management a natural next step. I filled the role of events coordinator for the original hotel in Vail.
• Support Event and Conference Service Mangers with all onsite events
• Coordinate events ensuring all food and beverage minimums are reached and upselling when appropriate
• Serve as the property administer and area expert for resort wide Delphi. FDC upgrade
• Update and continuously maintain Delphi. FDC database including items, menus, and function rooms for The Lodge at Vail, Arrabelle at Vail Square, and Vail Mountain
• Manage popup events from inquiry to contract and through completion

The Arrabelle At Vail Square

• After 11 months as a front desk agent I was promoted to front desk supervisor. This promotion came as a result of my leadership skills and dedication to always doing right for the company and guest. My new role.
• Serve as manager on duty in the absence of executive team
• Assist in hiring and training of front desk staff
• Block rooms inventory maximizing revenue potential
• Evaluate incoming reservations to create upgrade target list

The Arrabelle At Vail Square

• As part of the front desk team at this RockResorts property I was an essential part in providing the highest level of service our guests expect from one of the top 12 Ski Resorts in America, as named by Forbes. I was.
• Complete guest registration and departure accommodating special requests when available (LMS)
• Provide guest service by greeting guests, answering phones, and resolving guest issues
• Communicate promotions, upgrades, room rates, amenities, and services to guests
• Maintain $500 bank

• As a blogger for this artisan chocolate company I provided interesting content to help draw an audience to the website and raise awareness of new products. I was able to use my writing and digital marketing skills as.
• Write between two and five blog posts a months
• Brainstorm topics to creatively showcase products
• Write webpage copy for seasonal products

Biloxi, Mississippi

• As part of the Marketing Department I used my strong verbal communication and customer service skills to help reach department goals.
• Assist Casino Hosts with identifying, developing, and retaining premium casino players
• Promote the success of the Player’s Club by communicating member benefits and demonstrating methods of use
• Communicate information regarding casino facilities, special events, and promotions to guests
• Approach average of 300 guests per week, helping to create positive player experiences
• Update guest information in player tracking system (Patron Management)

Oxford, Mississippi

• As the public relations intern I assisted the Director of Admissions in raising awareness and creating a positive image for this small private elementary school.
• Designed summer camp brochure
• Gained local media attention with media alerts and published press releases
• Updated website

Washington D.C. Metro Area

• As one of eight interns in this Congressional office I was assigned to work with the press team based on my communications background. In addition to working with the Director of Communications, Press Secretary, and.
• Organized and filed various forms of media clippings
• Received and recorded constituent phone messages for one hour each day
• Transcribed speeches and interviews to be added to media records
• Updated media list

University, MS

• As a reporter for this student run daily newspaper I was responsible for researching, interviewing, and writing news stories of interest to the University of Mississippi campus. I produced articles covering a wide.
• Wrote minimum of one news story a week covering campus and city news
• Communicated with News Editor to meet weekly deadlines