Hillary Moore Email & Phone Number

Amarillo, Texas, United States

• As AVP of Operations/Agent Licensing and Commissions, I directed budgets and end-to-end operations for 80 managers and employees, including employee engagement, performance evaluations, disciplinary actions, and staff.
• Led the debt recovery team in recovering over $20M in debt in less than two years.
• Improved and maintained debt by 80% through strategic debt recovery process management.
• Ensured fulfillment of service level standards by strategically managing workflow and fostering engagements with the new business operations team.
• Nurtured staff capabilities and intuitive skills to resolve business needs, increase customer satisfaction, and strive for operational excellence.
• Enhanced customer and advisor interactions by fortifying strong relationships with operations leaders, legal, compliance, product management, and distribution units.Yielded cost and resource efficiency by presenting.

Amarillo, Texas, United States

• Led employee engagement, personnel, budgets, and daily operations for 65 managers and employees, comprising performance evaluations, disciplinary actions, hiring, and terminations. My key responsibilities included.
• Championed change to… Show more Led employee engagement, personnel, budgets, and daily operations for 65 managers and employees, comprising performance evaluations, disciplinary actions, hiring, and terminations. My.
• Championed change to enhance a web-based processing tool offering client-initiated monetary distribution requests and processing through the company's website.
• Improved straight-through processing efforts by over 40% through systems requirement specifications.
• Transitioned business administration from another AIG site to the related department, managing projects to outsource resources in the Philippines.
• Maintained optimal service level standards through workflow management and global partnerships. Show less

Amarillo, Texas, United States

• As Associate Director/Client Care Center, I managed employee engagement, personnel, budgets, and daily operations for 125 managers and full-time/contract employees, encompassing performance evaluations, disciplinary.
• Led a staff monitoring calls for quality to identify training gaps and production issues raising call volume.
• Improved Average Speed of Answers by 10 seconds through no-ring… Show more As Associate Director/Client Care Center, I managed employee engagement, personnel, budgets, and daily operations for 125 managers and.
• Improved Average Speed of Answers by 10 seconds through no-ring system deployment with the telephony team.
• Transitioned four Contact Center teams from Houston, TX, to Amarillo, including newly introduced products training.
• Improved processes and call routing by collaborating with AT&T, Avaya, and NICE vendors.