Hillary Rawls, Mba, Csm Email & Phone Number

Andrews AFB, Maryland, United States

• Medical Logistics
• Responsible for ordering, receiving, issuing, and controlling supplies and equipment required by the medical treatment facility.
• Prepare responses for customer service inquiries.
• Controlling inventory and equipment data needed for clinic to function.
• Collect, analyze, and consolidate supportability plans.
• Coordinated annual exercise training missions required by the Unit.

Virginia Beach, Virginia, United States

• Served as a Region 7 Tide Service Coach to assist newly hired agents with training and development of auto service performance and procedures. Worked three 4-6 month rotations to assist with classroom, computer, and.
• Improved auto service agent metrics through understanding metric analytics and implementing a focused coaching approach.
• Achieved Top Quartile results 1st and 2nd Quarter of 2021, resulting in 4 agent promotions.
• Worked with management team to identify key ineffective behaviors impacting 4th quartile agentperformance by creating GAP Analysis.
• Worked with fellow Performance Coach on Data review project to assess common trends in newservice production system and propose solutions and/ or workarounds for common errors.
• Presented findings of data review project to Senior leadership team to develop and implementstrategic updates to improve user experience for over 1500 Auto Service Agents.

Virginia Beach, Virginia, United States

• Served as a Senior Underwriter in the GEICO Region 7 Auto Service department to assist with retaining customers in Virginia, North Carolina, Tennessee, and Pennsylvania by offering revised contracts under the Rating.
• Researched industries best practices and reviewed data of competitive companies within the auto insurance industry.
• Review and revised contracts not in compliance with updated underwriting system regulations and requirements.
• Received in- bound calls from customers to amend and update contract terms by re-evaluation driver risk in accordance with Motor Vehicle (MVR) and Comprehensive Loss Underwriting Exchange (CLUE) Reports.

Virginia Beach, Virginia

• Licensed Insurance Producer for the State of Virginia. Served as primary point of contact for Military customers servicing 30 of 50 States. Comprehensive knowledge of auto insurance policies and procedures.
• Received in-bound called to assist customers with comprehensive billing reviews.
• Assist customers, auto dealers, and lienholders with updating policy documentation needed tosatisfy automobile and loan purchase.
• Assist Military members with amending auto policy contract when moving and placing vehiclesin storage status.
• Assist customers with comprehensive review of auto policy coverage and provided professionalrecommendations to protect assets against loss in the event of accident or natural disaster.

Jacksonville, Florida Area

• Working at reception desk.
• Communicating with patients and providers
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments
• Answering multiple telephones and accurately documenting messages
• Checking-in patients and properly documenting registration

• Registration Office:
• Primarily assisting preceptor with Phoebe Maternal Grant Program.
• Prepared reports and made recommendations or determinations based on analysis.
• Collected data of applicants who qualify for the program, inserting the data into both an excel spread sheet and share drive, creating reports illustrating program statistics, and mailing letters to approved applicants
• Created and maintained databases of requests and statistical data for future reference.
• Assisted with Phoebe Cares Program; A program designed to helpAssist low income families in Southwest, GA with minimal or no health insurance.

Master Of Business Administration (M.B.A.), Healthcare Administration, 3.45

Bachelor Of Science (B.S.), Managment With Concentration Of Health Care

Computer Repair Course