Hillary Stone Gassongo Sow Email & Phone Number

London Area, United Kingdom

What I have really enjoyed about this role is its dynamic nature—interacting with a wide variety of clients and colleagues every day kept things interesting. I took pride in creating a welcoming environment and solving issues promptly, which directly improved customer satisfaction. I also appreciated the responsibility of managing multiple tasks simultaneously, from scheduling meetings to handling calls, as it helped me develop strong multitasking and time-management skills. Seeing the positive impact of my work on both client relations and internal operations was truly rewarding.

In this role, I collaborated closely with the marketing team to drive content strategy and execution, by writing articles/blogs that directly contributed to the company's engagement goals. I focused on aligning our content with key objectives, ensuring that everything we created had a measurable impact.My favourite part about this role was the creativity involved in developing content that resonated with our audience and brought measurable results. Conducting market research and staying ahead of trends was exciting, as it allowed me to craft strategies that weren’t just relevant but innovative. I also enjoyed the challenge of balancing creativity with analytical thinking, which was optimizing content for SEO purposes while keeping it engaging. It was a rewarding process. Working cross-functionally with the team to continually improve based on feedback was another highlight, as it kept me on my toes and constantly learning.

Nottingham, England, United Kingdom

In this customer-facing role, I had the opportunity to make a lasting impact on the guest experience while contributing to the smooth operations of the business. I truly enjoyed creating a positive first impression for every visitor and ensuring they felt valued from the moment they walked in. Personalising customer interactions to meet individual needs was particularly fulfilling, as it allowed me to use my active listening and communication skills to build meaningful connections. I've also managed to maintain a clean, organised environment that enhanced the overall guest experience. Additionally, handling transactions efficiently gave me a sense of responsibility and satisfaction, knowing that I was helping the business run smoothly.

London, England, United Kingdom

In this versatile role, I worked across a variety of high-profile venues, ensuring guests had a memorable experience while managing a range of tasks in fast-paced environments.I loved working at several venues like Ascot Racecourse and Wembley Stadium, which made each day exciting and different. Engaging with guests, guiding them to their tables, and making sure they felt welcome was particularly rewarding. I loved the excitement of working in a team-oriented, fast-paced environment across iconic venues like Ascot and Wembley. Collaborating with colleagues to set up venues and deliver seamless service was incredibly rewarding, as it required clear communication and teamwork to meet the demands of each event. Also dealing with large volumes of customers during events taught me how to stay calm under pressure, and resolving queries and complaints professionally was especially fulfilling when it led to positive guest experiences.

London, England, United Kingdom

In my role, I efficiently managed sample requests from top-tier publications such as Conde Nast, Hello!, and Hearst, ensuring that all deliveries were timely and accurate. I compiled comprehensive monthly reports for clients, tracking media coverage and highlighting key reference features.My knowledge of major social media channels (Instagram, TikTok, etc.) allowed me to effectively promote brand messaging and actively engage with clients and followers. I worked closely with cross-functional teams to maintain consistent and impactful messaging across all platforms. Building and nurturing relationships with key media contacts, influencers, and stylists was a core aspect of my role. Additionally, I've enjoyed doing creative, social-first content that aligned with campaign objectives, driving engagement and visibility.

Ba(Hons) Fashion Management, Fashion Management

International Baccalaureate Diploma

• A-levels equivalent, covering Visual Arts: expanding my creativity and focusing on mainly fashion as arts. Business Management.